Zoom Phone System
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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Video and audio

Good day zoomers Will i kind a problem in zoom i cant find option for video quality adjust im using zoom app in my mobile..and i cant connect it to a device like Bluetooth speaker ..if its connected but there is no sound my phone is android ...i see ... Show more

Good day zoomers 

Will i kind a problem in zoom i cant find option for video quality adjust im using zoom app in my mobile..and i cant connect it to a device like Bluetooth speaker ..if its connected but there is no sound my phone is android ...i see the icon Bluetooth connected but there is no sound on my Bluetooth speaker....so i click the loudspeakers but the sound only on my phone...then about the quality video i would like us the lowest quality because my data draining fast if the video is hd ...i spent more load ...i spend 5 to 6 hours its our gathering in our church..im ok for lower quality video so its eats less mbs..the important i listen it clearly ..hope it work in my Bluetooth speaker thank you ..


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Local phone number porting to my Zoom account - Portugal

Hello support team.I already have a local zoom phone number in my account.Now I also need to port my previous company phone number to my zoom account 302xxxxxxxx.*this one I owned before I had a Zoom phone and is from a Portuguese phone company (+351... Show more

Hello support team.

I already have a local zoom phone number in my account.
Now I also need to port my previous company phone number to my zoom account 302xxxxxxxx.
*this one I owned before I had a Zoom phone and is from a Portuguese phone company (+351) 252xxxxxx.
 
First, I need to check the cost and the monthly fee to have add new phone number in my account.
Then I need to know the steps I need to follow in order to achieve that.
 
Thank you.
Regards,
Miguel

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One tap mobile

Can someone help me figure the issue with my one tap mobile? For some reason when scheduling this meeting the one tap mobile isn't linked. How can I make it linked so people can just tap on it in their emails? Thank you so much for any help y'all. BT... Show more

Can someone help me figure the issue with my one tap mobile? For some reason when scheduling this meeting the one tap mobile isn't linked. How can I make it linked so people can just tap on it in their emails? Thank you so much for any help y'all. BTW I already tried copying the invite, and still nothing! 


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Setting Caller ID Name

I just setup a phone plan plus an extra number. I am trying to figure out how to setup the caller ID name when calling out. I'd like to have our company name display when calling from either number. How can I set this up?

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Signal Status in Salesforce

Hello, We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed). My question would be here, does anyone k... Show more

Hello,

 

We are receiving Inbound calls through Salesforce. Once the call is done, we have a record in the object "Zoom Call Log" created, including a signal status (You can see that in the screenshot enclosed).

 

My question would be here, does anyone know how this is triggered? I mean, how zoom differenciates status end, answered, missed, rejected.

 

Thank you 🙂 

 

 


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Template to populate phone settings field

I need a template example to get started. Specifically, I want to populate the Auto Provision Server URL field for a batch of new phones. This is for Yealink T5 series phones.

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Zoom Phone - No Inbound Audio - Poly edge E220

We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer. I am going to summarize and can provide PCAP if helpfulProvider : SingtelCon... Show more

We recently setup Zoom phone for our Corporate HQ in Singapore and we are having issues with Inbound audio on a physical phone will receiving a call from an external Dialer. 

 

I am going to summarize and can provide PCAP if helpful

Provider : Singtel

Connection Type: Provider Exchange(OTT Private Data Center)

Physical Device: Poly Edge e100/220

 

We have an open support case with Zoom but hoping to have community support to assist with faster resolution. We have checked all firewall port settings required for Zoom phone and validated they are opened as needed. We have swapped to new phones of the same model but having the same issues.  We moved the phone number from a Common area account to a user account(logged into a computer) and they have ZERO audio issues.

 

I know I might be missing some helpful details but can fill in the blanks if anyone has thoughts of things to check.

 

 

Call-Out

Call-In

Type of Device

Type of Network

Call notification

Call pickup

Voice

Remark

Call notification

Call pickup

Voice

Remark

Poly E220

Home broadband

Success

Success

caller and receiver can hear each other

NA

No

No

No

Laptop Zoom application aware the external call

Poly E220 & E100

VF Office

Success

Success

caller and receiver can hear each other

NA

Success

Success

No

caller can hear voice. Receiver failed to hear.


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Whitelist for Zoom Phone call queue?

We have a call queue where we'd like to restrict who is able to call it. It's a technical support escalation queue that we want to restrict to managers having the ability to call it. Zoom support tells me that they have no way to accomplish this. Doe... Show more

We have a call queue where we'd like to restrict who is able to call it.  It's a technical support escalation queue that we want to restrict to managers having the ability to call it.  Zoom support tells me that they have no way to accomplish this.  Does anyone have any ideas on how we might do this?


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Resolved! Outbound Calls marked as Potential Spam

We have our inside sales agents making outbound calls to our opt-in leads from our website and every 3-5 days their numbers are bad and show "Potential Spam" to the caller. Obviously our answer rates go way down. How do we get this fixed?

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Adding zoom to start up apps

I use zoom phone and want to set my zoom app to automatically open when I start up my laptop. MS teams is included in start up apps but I cannot add zoom easily. 

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