Where's the reference manual?

It would be nice to get a step by step setup in order, but I don't see anything like that.

I fumbled through adding the numbers to users. How do I assign my toll free number to the IRV and setup greetings, departments, etc.?

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatchers near the member. Has anyone found a clever way to support this kind of workflow with Zoom Phone? As of now our only idea is to provide our teams with numbers for local emergency dispatchers using the patient's address and a Google API, but if there's a more standard option anyone has discovered we'd be interested in alternatives.

Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc,

we have.

Basically Our store landline numbers   forward into a "hunt group" number for each store. we can then choose where to forward top from there.usually into customer xperience, but occasionally to mobiles etc.This is setup so that the Hunt group number is forwarded, and allows the call que to identify it as a store call being forwarded as it always shows the forwarding number which is saved as that specific store in the contact list.Showing the originating number means the cant tell which store the call is originating from.

ive tried user/que/shared lines. after research it makes sense that it cant show the forwarding number, if its set to auto forward as the number never "answers".

is there a way to make the line auto pickup, then forward to another number  without pressing 1?and have this   completely transparent to the dialler? this is the last part i need to ditch my old system

so call comes in from customer, forwards to zoom number, which then onfardfs to our call Q, but showing the zoom number not the actually caller number.

Hello community,

I do have for a few months an addon for international calls with my regular plan.

I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August, and manually reactivate this add on at the beginning of September?

My question is whether it is possible to do this on my side (autonomously in my client area) or if I have to send support an email to deactivate and another one when I need to activate it.

Thanks for your help.

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened to different members of the team and we've checked personal settings to make sure it's not an issue on that front. Our Call Distribution configuration is Rotating / 10 second ringing duration for each member / Handle multiple incoming calls simultaneously enabled / Skip offline devices and phone numbers when ringing enabled.

Has anyone else run into this issue?