Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Receiving Calls

I call the number Zoom assigned me, but it doesn't ring anywhere.  I was hoping it would ring on my computer.

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How do I assign my toll-free number to the IVR and record greetings?

Where's the reference manual? It would be nice to get a step by step setup in order, but I don't see anything like that. I fumbled through adding the numbers to users. How do I assign my toll free number to the IRV and setup greetings, departments, e... Show more

Where's the reference manual?

 

It would be nice to get a step by step setup in order, but I don't see anything like that.

 

I fumbled through adding the numbers to users. How do I assign my toll free number to the IRV and setup greetings, departments, etc.?

 


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Resolved! Poly Edge E450 display panel not showing when users are on a call

We are new to Zoom Phones and the Poly Edge E450 brand of phones. We are trying to figure out how to see when other office members are on a call using their desk phones. In the past (old provider and phones) if a co-worker was on a call a red call in... Show more

We are new to Zoom Phones and the Poly Edge E450 brand of phones. We are trying to figure out how to see when other office members are on a call using their desk phones. In the past (old provider and phones) if a co-worker was on a call a red call indicator would appear showing they are currently on a call. If they were available for a call they would show as green.  I called Poly support and they indicated that this is a phone provider setting. However when I called Zoom they indicated that it was either a Poly setting or could be managed with the Power Pack ($25/user/month). My research indicates that power pack has nothing to do with the physical phones and only allows for higher visibility of call traffic on the zoom phone dashboard. 

 

Has anyone else had this issue and if so, how do we fix this? Is this a phone setting or a zoom setting? 

 

Thank you in advance. 


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911 for external calls

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatc... Show more

My company is a telehealth business and we sometimes have calls where a patient will have a medical emergency when on the line with one of our team members. We are trying to figure out a way to enable our team to call local emergency services dispatchers near the member. Has anyone found a clever way to support this kind of workflow with Zoom Phone? As of now our only idea is to provide our teams with numbers for local emergency dispatchers using the patient's address and a Google API, but if there's a more standard option anyone has discovered we'd be interested in alternatives.


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Resolved! Considering switching to zoom phone

Hi,I would like to switch over to zoom phone from my current cloud pbx provider. I will be buying new phones. A few questions though.1) Can I set a button on the phone to toggle between business hours and after hours? We often stay late.2) does call ... Show more

Hi,

I would like to switch over to zoom phone from my current cloud pbx provider. I will be buying new phones. A few questions though.

1) Can I set a button on the phone to toggle between business hours and after hours? We often stay late.

2) does call park work well? this is important to us

3) does the android app work well?

4)We have 5 primary users buy 9 desks and extensions, can I buy the $15 unlimited plan for the 5 primary and use the $10 plan (I understand there will be a cost for outgoing) for the 4 extensions?

5) What is the best large screen phone to use with zoom. I dont need a camera. Just a large display and a solid phone.

 

Thank you very much for your time.


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Auto-foward call to external number, show the zoom number forwarding call, NOT originating number.

Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc,we have.Basically Our store landline numbers forward into a "hunt group" number for each store. we can then choose where to forward top ... Show more

Ive been trying to replace our old Telstra phone system with zoom.i can do 99% of what i need re call routing etc,

we have.

Basically Our store landline numbers   forward into a "hunt group" number for each store. we can then choose where to forward top from there.usually into customer xperience, but occasionally to mobiles etc.This is setup so that the Hunt group number is forwarded, and allows the call que to identify it as a store call being forwarded as it always shows the forwarding number which is saved as that specific store in the contact list.Showing the originating number means the cant tell which store the call is originating from.

ive tried user/que/shared lines. after research it makes sense that it cant show the forwarding number, if its set to auto forward as the number never "answers".

is there a way to make the line auto pickup, then forward to another number  without pressing 1?and have this   completely transparent to the dialler? this is the last part i need to ditch my old system

so call comes in from customer, forwards to zoom number, which then onfardfs to our call Q, but showing the zoom number not the actually caller number.


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International calls Addon - Zoom mobile

Hello community,I do have for a few months an addon for international calls with my regular plan. I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August,... Show more

Hello community,

I do have for a few months an addon for international calls with my regular plan.

 

I'd like to know if it is possible to manually deactivate (on my side) the add on for international calls, for example in the months of July and August, and manually reactivate this add on at the beginning of September?

 

My question is whether it is possible to do this on my side (autonomously in my client area) or if I have to send support an email to deactivate and another one when I need to activate it.

 

Thanks for your help.


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Inbound Queue Calls "Answered by Other" before reaching Max Waiting Time

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened ... Show more

We are seeing several instances of calls coming through our Inbound Queue where the Result when attempting to route to someone is "Answered by Other Member", despite the Waiting Time not hitting our 10 second max setting for the queue. It's happened to different members of the team and we've checked personal settings to make sure it's not an issue on that front. Our Call Distribution configuration is Rotating / 10 second ringing duration for each member / Handle multiple incoming calls simultaneously enabled / Skip offline devices and phone numbers when ringing enabled.

 

Has anyone else run into this issue?


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Resolved! disable company contacts from auto-populating when you start dialing numbers in zoom

Hi there, Is there a way to stop the drop down that lists company employees when entering a phone number in zoom phone? Sometimes my colleagues type a number fast and hit enter and it calls whomever is highlighted at the top of the drop down. Is ther... Show more

Hi there,

 

Is there a way to stop the drop down that lists company employees when entering a phone number in zoom phone?

 

Sometimes my colleagues type a number fast and hit enter and it calls whomever is highlighted at the top of the drop down. Is there a way or setting to disable this that can be done either by user or admin?


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How to receive a fax?

Does anyone know how to setup the phone system to receive a fax?  I had someone try but it seems to have failed.

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