I have 2 zoom phone numbers to accommodate 2 different companies. But when people call either number, they are displayed the same way- making it impossible to determine WHICH phone number was being called. Is there a way to personalize the incoming display to show which number is being called. Along the same lines, is there a way to display which number was called under ALL HISTORY?

I am using the phone and desktop app. Version 5.17.11

Just going live today and we had planned on using the Power Pak license with the Zoom Assistant as a receptionist console.  It presents a very usable list of users with their current presence.  I'm having problems with users who has enabled calendar and contact integration.  When they have a calendar item their status changes to "in meeting event."  For users who schedule tasks for themselves that doesn't necessarily mean they are unavailable to take phone calls.  When a user has a calendar item and locks their PC their status remains "in meeting event" rather than updating to Away because the PC was locked.

This makes using the Zoom Assistant as a receptionist console pretty difficult.  Any thoughts/suggestions?

Hi all,

I tested the above scenario and it seems the dial by extension can reach a Zoom Phone Pro user's extension, but is unable to reach a Zoom Phone Basic user's extension.

I thought a Zoom Phone Basic had the ability to receive transferred calls? Or is this only applicable for transferred calls from another user but not from the auto receptionist? A Zoom Support article would definitely help.

Thank you.