We recently deployed Zoom Phone...we selected the POLY EDGE e450 as our physical desk phone for those that were not quite ready to let go of a physical device...

We are now getting reports that folks phones are randomly rebooting...sometimes mid call...happening in various offices...not at the same time...not on the same network equipment...and not on all devices...just some of them.

We have tried swapping phone, cables, network ports and yet some users still experience the issues...

We have pulled the logs and given them to both POLY and Zoom...

Has anyone seen this issue before?

We want to have what I would call a common area line.

We need three to four physical phone handsets (not mobile devices) in different areas of our program which all serve (and are served by) the same phone number. They will not be assigned to an individual (though we could create a persona for them with an email)

We want to put these in classrooms so that teachers have a phone on wall they can use in an emergency to either dial other staff for help or call 911.

They can't be "hot desk" shared lines where a teacher would have to log in as themselves and we can't afford to buy a separate line for each location.

Is there a way to do this in zoom? we had been told there was ...but now the zoom staff seems puzzled by this basic functionality of a business phone system. (This is one of THREE problems, they couldn't answer off hand.)

We have 2 users in an office.  One is rarely in the office causing the other user to frequently cover their extension.  The regular user has requested that the phone of the irregular user forward immediately while still ringing the irregular users extension so they can still answer the call if they are present.

Suggestions on how to complete this?

Hi !

I subscribed for Zoom Phone events on top of WebSocket connection via a Server-to-Server OAuth app, however I don't find the format description of the events to be received. Is this already supported ? Is it possible to receive real time events of a phone call ?

Thanks.

Since SMS is not possible yet in the UK our London sales and service team has been using WhatsApp. We are migrating from Fuze to Zoom phone soon.  The UK team use case is to use WhatsApp Business for SMS for sending leads, lead information, click link messages and some marketing notes to already signed up clients. Anybody done any dev work to do this since Zoom hasn't?

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Has something changed with support?  I used to get a response to all support tickets within a day or so.  Now it seems if I open a ticket, it can sit there for weeks with no movement and I have to call in to support multiple times to get it assigned to someone who can begin to assist me.