I’d like to inquire about the possibility of integrating Zoom Phone with our AI software, which is designed to manage business calls. Our software includes an AI voice agent, text-to-speech capabilities, voice recognition, and transcription services. If we integrate with Zoom Phone, can we set up the system so that it allows our human staff to answer incoming customer calls? Additionally, if the call rings twice without being answered by our staff, can we configure it to have our AI agent automatically take over the call?

Hi,

I've been trying to access the Phone System Management option for the last 2 hours, and it just shows the loading icon next to the menu option and nothing happens.

I have tried it from two different accounts and different browsers as well, but still nothing. The Chatbot was unable to be of any help.

There is an urgent setup that needs to be done, but it's being delayed due to not being able to access the menu.

Would appreciate if this is rectified. 

I’d like to inquire about the possibility of integrating Zoom Phone with our AI software, which is designed to manage business calls. Our software includes an AI voice agent, text-to-speech capabilities, voice recognition, and transcription services. If we integrate with Zoom Phone, can we set up the system so that it allows our human staff to answer incoming customer calls? Additionally, if the call rings twice without being answered by our staff, can we configure it to have our AI agent automatically take over the call?

I have tried calling sales.....says office is closed it's the weekend. Yet it's only Friday. I tried contacting technical support and the message said I don't have that with my current plan Zoom One Pro. What are the steps to getting some technical support I purchased the plan and phone but have not been assigned a phone number? They are saying none available for the entire Province of BC, Canada. Help please.

Our office has been using the Zoom Phone App since last summer.  A few weeks ago, one of my colleagues realized her text messaging with external stakeholders stopped working.  We checked and found that only two in the office are experiencing this.  We put in a ticket and have done all of the troubleshooting the Zoom Technical Support team rep has suggested.  Unfortunately, our communications have been via email for two weeks and is getting us nowhere.  Does anyone have any suggestions?  I want to escalate this up the ladder. 

Recently, we had someone mention that our dial-by-name wasn’t working. Upon testing it (we use ‘Press 8’), I would press 8 and then the 3 numbers corresponding to the user I wanted to call, but it would immediately tell me it was an invalid entry. While digging in, I found that after pressing 8, I would have to wait 2-3 seconds before the next prompt played telling me what to do to reach a user. Here’s my question; is there a way to remove that delay and make it instant? It does it on all our IVR options, it’s just more noticeable on the dial-by-name option because the caller has to input more information.