We have a user account setup in our Zoom system that, for a while, had the direct number show as the outbound caller ID. (This being in phone system management - users & rooms - user - profile tab).

We changed the outbound caller ID to one of our auto receptionists numbers about 3 days ago. However when the user calls an external user, the old direct phone number still shows. Is there somewhere else we need to make this change? Thanks.

Good day, we are in the process of setting up our voice network but we have decided to go ahead with using zoom as our main form of voice on our network. 

I am wondering how should we configure this.. should I have to configure a port on my firewall or should I just create some sort of policy with a vlan to allow voice traffic? 

Also, we are not using physical phones since its a bpm. 

Thank you. 

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Hello dear community,

I'm looking for a way to prove that I own a specific phone number for a partner.
This phone number is a zoom-phone in my fleet,
Which document can I get, that state that my company own this number ?

Thanks for your help,
Have a good one.

Hi all,

I'm after software that would ideally do the following:

- Phone user picks up a call (probably via a desk phone)

- User is also logged in to Zoom on their PC, software launches with details of the incoming call (time and caller ID info) 

- Receptionist enters a note/message with the option of sending it to the appropriate user via email or software popup etc.

Any ideas on how best to implement something like this in a small office?