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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Display name change

Looking for the admin option to turn off that controls the Display Name.  We have people changing their display names and I'd like to block that access off. Any ideas?

 

Joe

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Caller ID Setting Changes to Individual Number

We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be... Show more

We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be done to ensure it doesn't keep happening?


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Understanding The Zoom Call Reports

Good day! I'm wrapping my head around the Zoom Call Log report to understand how best to accurately filter the data for our company's needs, and I was wondering if someone could please shed some light on a few things: 1. What is the difference in the... Show more

Good day!

 

I'm wrapping my head around the Zoom Call Log report to understand how best to accurately filter the data for our company's needs, and I was wondering if someone could please shed some light on a few things:

 

1. What is the difference in the Event tab between "ring to member" and "incoming". Which means that the person took the call?

 

2. What does the "operator" column tell us? Is it the person who dialled? Or... I'm not sure? We've got groups set up too, but occasionally in the data I see the person's individual code rather than a group and I'm not sure why.

 

3. We need to filter the data to note all answered calls that were incoming rather than outgoing. What is the best way to filter the data to achieve this? I have some ideas, but I'm not 100% sure...

 

Any feedback or assistance in understanding this would be greatly appreciated!


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Resolved! Looking to add two new users to the auto receptionist recording...

I am new to the whole Zoom phone platform. I've been circling for days trying to find the answer of how to add two new users to the auto receptionist greeting. The new users are set up in the IVR menu, but the auto receptionist only reads the origina... Show more

I am new to the whole Zoom phone platform.  I've been circling for days trying to find the answer of how to add two new users to the auto receptionist greeting. 

The new users are set up in the IVR menu, but the auto receptionist only reads the original names to callers... how do I add the new options?


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Resolved! Voicemails on Zoom Phone not showing up on mobile app

I get the calls on my mobile app, but I don't receive the voicemails. My zoom phone on my mobile device and my desk phone are connected, so I can see from the desk phone (which isn't in use) that I've been receiving messages. On my zoom phone app, it... Show more

I get the calls on my mobile app, but I don't receive the voicemails. My zoom phone on my mobile device and my desk phone are connected, so I can see from the desk phone (which isn't in use) that I've been receiving messages. On my zoom phone app, it shows that I have not received any voicemails. Can anyone help me on this matter?


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Resolved! ZTP using for Poly VVX Series phones

Hi 

 

Can I know if anyone has issues today for doing ZTP for Poly phone VVX Series for Zoom Phone?

I have issues that the Poly phone did not upgrade to the supported firmware/software version.

The provision path is https://provpp.zoom.us ...

 

 

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Forwarded call from an external number to zoom go directly to voice mail

Hello,

 

I just forwarded one of my DID still at VoIP.ms directly to my zoom direct line and those calls goes directly to voice mail. The call will appear as "Missed" in the history.

 

Do you know why?

 

Kind Regards,

 

 -- Benoit

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Setting up desktop phone

I have a desktop phone that does not ring, but the app on my mobile phone rings. I would like to have my desktop phone ring a couple times and if not answered then my mobile phone rings. How do I set this up? And also set hours for calls to be answer... Show more

I have a desktop phone that does not ring, but the app on my mobile phone rings. I would like to have my desktop phone ring a couple times and if not answered then my mobile phone rings. How do I set this up? And also set hours for calls to be answered.

 

Desktop phone: Ploy WX-250

Apple iPhone 14


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What does FOC mean?

We are in the process of porting our numbers over to Zoom Phone. One of the phone numbers has an update status of FOC under "Order Status" . What does FOC mean? 

Thanks

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Apply template to multiple ARs to update Holiday schedules.

I'm missing something.I have ZOOM phone, multiple locations with total of 50 Auto Receptionists that require holiday schedules to be updated. I chose 1 site AR to create the template, updated the template with the holiday changes. This modified templ... Show more

I'm missing something.

I have ZOOM phone, multiple locations with total of 50 Auto Receptionists that require holiday schedules to be updated. I chose 1 site AR to create the template, updated the template with the holiday changes.  This modified template is only showing for the site I created from.

What Have I missed?


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