Is there a Zoom Support number for Canada?

In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found.

This is also a follow-up to a pervious message I posted which I thought the solution offered might have helped but the situation is going from bad to worse as I still cannot sign-in from a second computer and now I find out Zoom does not recognize our paid account.

To resolved this I tried to change that sign-in email address because when we initially opened the account, we overlooked to change the sign-in email (which I do not have access to). However, the message that comes up when I try to change the 'sign-in email' is "Email xxxxx has already been used". 

I'm not getting anywhere. I can't get phone help because Zoom assumes our account number does not exist.

I need a solution.

Hi, I hope you are doing well. 🙂

Are you able to help me understand the pricing plan for the US & Canada Metered plan ($120/year)?

I only need to receive calls from the United States, and I live in the United States.

So I assume there are no additional fees to receive calls as long as I am in the United States. But how about when I travel outside US?

For example, if I am on vacation in Brazil and a client calls me from the US and I answer my Zoom Phone, is there any additional fee? 

Thank you in advance for clarifying this.

Cheers,

Bobby