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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Does anybody know if there is a way to set a spend cap for overages on Zoom Phone? For example we have unlimited local calls, but international calls are chargeable. This is fine, but I'd like to know users couldn't inadvertently rack up an enormous bill.
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Is there a Zoom Support number for Canada? In March our organization paid for a PRO Account and today, when I call support with our Account and Host Key the message I got is that our account cannot be found. This is also a follow-up to a pervious message I posted which I thought the solution offered might have helped but the situation is going from bad to worse as I still cannot sign-in from a second computer and now I find out Zoom does not recognize our paid account. To resolved this I tried to change that sign-in email address because when we initially opened the account, we overlooked to change the sign-in email (which I do not have access to). However, the message that comes up when I try to change the 'sign-in email' is "Email xxxxx has already been used". I'm not getting anywhere. I can't get phone help because Zoom assumes our account number does not exist. I need a solution.
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How do I get the details of the monthly charges on my invoice? I'm wondering why it's going up each month. The invoice does not show. I can't find an article to help. It's a loop of the same articles that don't answer the question. The Chat did not help. Can't I email someone or speak to someone live? I need an answer sooner than later.
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Hi, I'm trying to get actual help because the only support apparently available to me is the chatbot, and this community. We have Basic Zoom licences but we are paying for Zoom Webinar and Zoom Phones. I've invited a new user to be able to use Zoom Phone, but the invite email never arrives. I've pressed the resend email multiple times, and the user is stuck in Pending. I've deleted the invite, re-added the user and the invite never arrives. So now we are paying for a Zoom Phone licence for a user who can't even get into Zoom. I've seen similar threads where the solution is to contact support. I'm not sure why support needs to get involved -Does resend invite not actually re-send? How do we submit a ticket or contact support?
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Does anyone know a way we can randomize the hold music? Instead of having one hold music it can ran
Does Zoom offer a hotline feature for desk phones? If someone picks up the handset it should automatically dial a preprogrammed number.
Is there any way to link Office365 contact details in mobile with Zoom app in mobile? Seems like zoom only can acess the contact only in the mobile , not Office 365. Cause sometime I need to arrange the meeting via mobile and need the email address details from Office365 app.
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The Poly Rove 40 is listed as a Zoom approved device but it is not listed in the Poly model drop down in Phones & Devices. Do I need a base station to make this work? How to I provision this device and assign a number?
