I just added Zoom phone to my plan and I have a board meeting this Friday where I will use it for the callers to call into the meeting. I am not 100% confident I have this feature set up to do so. I have received several emails and its a little confusing at this point. How can I check that what I intend to use the phone system for is set up correctly?

In Phone System Management >> Logs >> Recording I am only able to search for calls covering a 30 day span.  That means given a legal discovery situation where we needed to recover every call to/from a specific customer we would have to search one month at a time?  I've opened a ticket with support but wanted to bring this to everyone's attention in case there's an easy fix, or to raise awareness off an inconvenient limitation.

The workaround I've found is to run the call log report to find when the calls happened, then move over to the recordings section to actually download the calls.  It's still searching for recordings one month at a time, but at least the call log report (which does not have this limitation) will advise which months contain recordings that need downloaded.

Hello!

I have three users with Zoom Phone licenses but when a call is placed to the shared line number, it only rings one person. It should be ringing all three by default. I checked with the instructions to setup a shared line group and everything matched the suggested setup.