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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

500+ Porting Numbers with Multiple Sites

Do I need to submit a separate Project Porting Sheets if there is one BTN and account numbers for the multiple sites. Or can I list all the numbers to be ported over and site addresses on one Project Porting Sheet since it's the same BTN and account ... Show more

Do I need to submit a separate Project Porting Sheets if there is one BTN and account numbers for the multiple sites.  Or can I list all the numbers to be ported over and site addresses on one Project Porting Sheet since it's the same BTN and account numbers


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Resolved! Common Area Phones show offline

I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account... Show more

 I set up a Common Area phone and assigned it to a Yealink T54W. I'm able to use the desk phone with no issues, however the status of the "Common Area" phone appears as offline to the Zoom application. The desk phone itself shows online in the account settings. So, why is it showing as offline and how do I fix it? Seeing it as offline makes it seem as if the extension/phone is not available which isn't the case. 


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Unable to press numbers in a menu

I have an employee who is unable to Press numbers in a menu..... if she's calling and they say press 1 for this - it doesn't allow her to do that. I'm not sure how to even go about checking what the issue might be. 

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Keeping personal and work contacts separate on iPhone SE

Hello! I use the Zoom phone app on my personal iPhone SE as my work phone. I have not found a way to add work contacts without them syncing to my iPhone contact list. I would like to keep my work contacts and personal contacts separate. Is there a wa... Show more

Hello! I use the Zoom phone app on my personal iPhone SE as my work phone. I have not found a way to add work contacts without them syncing to my iPhone contact list. I would like to keep my work contacts and personal contacts separate. Is there a way to do this?

When I try adding contacts to to my Zoom desktop account, they do not sync to the phone app. I just want to be able to see who is calling me, while keeping a wall between my work and personal contacts. Thanks in advance for any help with this.


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the number you have dialed is not supported

Hello, i have this problem where if i try to call in a meeting after i dial my meeting id i receive the message that the number i have dialed is not supported. i have all the correct options enabled to my knowledge but i can figure out what's going o... Show more

Hello,

 

i have this problem where if i try to call in a meeting after i dial my meeting id i receive the message that the number i have dialed is not supported. i have all the correct options enabled to my knowledge but i can figure out what's going on. im in italy if it makes any dirìfference 😊


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Resolved! Crestron MX50/MX70

We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices. We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom. I have seen in the past I can connect a Polycom IP6000 dev... Show more

We currently use the Crestron MX50 and MX70 with the Mitel phone system as SIP devices.  We are looking to upgrade to the Zoom phone system and are curious if we can use these devices on Zoom.  I have seen in the past I can connect a Polycom IP6000 device to Zoom and use the phone's features.  I would like to have that same functionality with the Crestron MX50 and 70 devices.  


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Call Queue Historical Reports in PDF format

Good morning,I would like to have the Call Queue Historical Reports automatically in PDF format every Monday by email. For this I went to account management, subscription center, add and I configured like the screenshot below.Screen configurationI re... Show more

Good morning,


I would like to have the Call Queue Historical Reports automatically in PDF format every Monday by email. For this I went to account management, subscription center, add and I configured like the screenshot below.

Screen configuration


I received the email with an attachment to the report but it is in CSV format and therefore illegible. Having a power pack license, in the analytics & reports, zoom phone analytics, call queue historical reports menu, export to PDF format is possible. I would like to do this automatically rather than having to systematically go to the administration portal.

Screen PDF


Do you have a solution? Thanks in advance.


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Resolved! Design advice around hoteling and common areas

Hi everyone, I need your advice around hoteling and common areas with physical phones. My specific question is in context of Zoom licensing and features. The use case is this: work areas which are NOT assigned to a specific person and need physical p... Show more

Hi everyone,

 

I need your advice around hoteling and common areas with physical phones. My specific question is in context of Zoom licensing and features. The use case is this: work areas which are NOT assigned to a specific person and need physical phones. The first thing that comes to mind is "common area" phones; but I'm looking for a way to find a more efficient allocation of Zoom licensing. You see, some times the hoteling areas won't be used by a human for months and common area phones require a license whether someone is using the phone or not.

 

Is there a better way to solve this?

 

For example, and I'm only mentioning this to spark ideas, I'm not looking for such setup pre se -- in the Cisco UC world there was this thing called "extension mobility"  - basically one has a fleet of empty shell phones where a human logs-in (using the keypad) and then the phone becomes "theirs". Our standard user assigned license is Zoom One and yes one can assign multiple physical phones to a Zoom One user but there's no way to predict where they would sit.

 

So back to the hoteling, what would you suggest? 

 


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Unable to answer calls with headset button in Zoom VDI Client

Hello, I have installed two different headsets for our receptionist. A Yealink WH62 UC and a Poly Voyager 4310 UC and I have the same problem with both, the button that should be used to answer incoming calls does not work. On the Yealink, it just ma... Show more

Hello,

 

I have installed two different headsets for our receptionist.  A Yealink WH62 UC and a Poly Voyager 4310 UC and I have the same problem with both, the button that should be used to answer incoming calls does not work.  On the Yealink, it just made a beep when pressed and does nothing.  On the Poly, it will answer a call once, then any subsequent attempts to answer a call do not work.  On subsequent attempts, when the headset button is pressed to answer an incoming call, it sends the caller to voicemail.  

 

I've tried both of these headsets using the regular Windows Zoom client and they work as expected so I know that it isn't the hardware.  The Yealink headset worked fine for around two years then suddenly, it stopped.  Assuming it was a hardware problem, I recently ordered the Poly I mentioned earlier and it doesn't work either.  That tells me that this is most likely a problem with Zoom.  I'm guessing a setting was changed or an update broke this but can't be certain.  

 

I'd appreciate any tips or suggestions to get this working again.

 

Thanks.


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Client answering queue calls delay

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pi... Show more

I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. 

 

From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated. 


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