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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Rolling out SMS to our Faculty Staff best practices

Hello,I have my 10DLC and the Campaign approved.We are using verbal onboarding campaign with only allowing web links. That being said, what kind of verbiage should we be putting out to our Faculty and Staff that are going to be leveraging SMS to stud... Show more

Hello,

I have my 10DLC and the Campaign approved.

We are using verbal onboarding campaign with only allowing web links. 

That being said, what kind of verbiage should we be putting out to our Faculty and Staff that are going to be leveraging SMS to students?

I am hearing that we may be required to add "reply STOP to stop receiving SMS messages.   Beyond that what or how should we "train" our users to send SMS the correct way so as to not create an issue.


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Automated Texts

I would like to have automated text respond to people who text us when the office is closed.For example, "Thank you for contacting Flex. Inbound texts are not currently being monitored. If you received this message during the hours of 8a - 6p ET Mond... Show more

I would like to have automated text respond to people who text us when the office is closed.

For example, "Thank you for contacting Flex. Inbound texts are not currently being monitored. If you received this message during the hours of 8a - 6p ET Monday - Friday and need further assistance, please email or call."

How do I set this up?

Thank you!


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Display name change

Looking for the admin option to turn off that controls the Display Name.  We have people changing their display names and I'd like to block that access off. Any ideas?

 

Joe

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Caller ID Setting Changes to Individual Number

We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be... Show more

We have had users who recently experienced the Caller ID setting change from our company number to their individual number. At least 3 of us have had this happen, but none of us changed the setting on the Zoom platform. Is there something that can be done to ensure it doesn't keep happening?


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Understanding The Zoom Call Reports

Good day! I'm wrapping my head around the Zoom Call Log report to understand how best to accurately filter the data for our company's needs, and I was wondering if someone could please shed some light on a few things: 1. What is the difference in the... Show more

Good day!

 

I'm wrapping my head around the Zoom Call Log report to understand how best to accurately filter the data for our company's needs, and I was wondering if someone could please shed some light on a few things:

 

1. What is the difference in the Event tab between "ring to member" and "incoming". Which means that the person took the call?

 

2. What does the "operator" column tell us? Is it the person who dialled? Or... I'm not sure? We've got groups set up too, but occasionally in the data I see the person's individual code rather than a group and I'm not sure why.

 

3. We need to filter the data to note all answered calls that were incoming rather than outgoing. What is the best way to filter the data to achieve this? I have some ideas, but I'm not 100% sure...

 

Any feedback or assistance in understanding this would be greatly appreciated!


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Resolved! Looking to add two new users to the auto receptionist recording...

I am new to the whole Zoom phone platform. I've been circling for days trying to find the answer of how to add two new users to the auto receptionist greeting. The new users are set up in the IVR menu, but the auto receptionist only reads the origina... Show more

I am new to the whole Zoom phone platform.  I've been circling for days trying to find the answer of how to add two new users to the auto receptionist greeting. 

The new users are set up in the IVR menu, but the auto receptionist only reads the original names to callers... how do I add the new options?


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Resolved! Voicemails on Zoom Phone not showing up on mobile app

I get the calls on my mobile app, but I don't receive the voicemails. My zoom phone on my mobile device and my desk phone are connected, so I can see from the desk phone (which isn't in use) that I've been receiving messages. On my zoom phone app, it... Show more

I get the calls on my mobile app, but I don't receive the voicemails. My zoom phone on my mobile device and my desk phone are connected, so I can see from the desk phone (which isn't in use) that I've been receiving messages. On my zoom phone app, it shows that I have not received any voicemails. Can anyone help me on this matter?


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Resolved! ZTP using for Poly VVX Series phones

Hi 

 

Can I know if anyone has issues today for doing ZTP for Poly phone VVX Series for Zoom Phone?

I have issues that the Poly phone did not upgrade to the supported firmware/software version.

The provision path is https://provpp.zoom.us ...

 

 

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Forwarded call from an external number to zoom go directly to voice mail

Hello,

 

I just forwarded one of my DID still at VoIP.ms directly to my zoom direct line and those calls goes directly to voice mail. The call will appear as "Missed" in the history.

 

Do you know why?

 

Kind Regards,

 

 -- Benoit

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Setting up desktop phone

I have a desktop phone that does not ring, but the app on my mobile phone rings. I would like to have my desktop phone ring a couple times and if not answered then my mobile phone rings. How do I set this up? And also set hours for calls to be answer... Show more

I have a desktop phone that does not ring, but the app on my mobile phone rings. I would like to have my desktop phone ring a couple times and if not answered then my mobile phone rings. How do I set this up? And also set hours for calls to be answered.

 

Desktop phone: Ploy WX-250

Apple iPhone 14


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