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Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Employees from outside call an extension - no one answers and gets voicemail - anyway they can call another extension instead of leaving voicemail.? old Avaya system use to be *T to get be able to call another extension
Hello! I have three users with Zoom Phone licenses but when a call is placed to the shared line number, it only rings one person. It should be ringing all three by default. I checked with the instructions to setup a shared line group and everything matched the suggested setup.
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Hello Zoom gurus. Our users recently started getting errors when sending SMS (or replying to SMS), they still are able to receive SMS. I do understand this part: but to me it sounds like that policy should be related to the programmed messaging only and telemarketing. Do regular users/phones need to be added to SMS Campaign in order to send just regular SMS? 10DLC Compliance for Zoom Phone and Zoom Contact Center
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I do not and will not use SMS with my Zoom Phone service. Do I still have to register a campaign, or can I ignore all the threatening emails?
Hello, We've a BYOP integration during our migration stage in order to permit short numbering between Zoom phone and our current phone system. Everything is working except for the forwarding. Indeed, we don't allow external forward, so we've checked in Call Handling & Forwarding => Medium restriction (external numbers and external contacts not allowed). => The issue is BYOP numbers are seen by Zoom as external numbers instead of onnet internal number. What is the solution in this case ?
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I'm constantly getting called out on the accuracy of the phone reports we get form Zoom. It's to the point that our management wants to switch phone systems and at this point I don't really care. At least I won't have to deal with any of this anymore. Anyone else see the disparity of reports and subscriptions? It's crazy
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