We just finished installing the Zoom integration for Dynamics 365.

It looks to have a lot of features we like! But some we don't.  Is there any way to change some of the settings within the integration?

For example, our phones ring to multiple people at the same time.  While ringing to those people, it redirects everyone's Dynamics 365 to the contact page of the person calling, even if they don't answer the call.  That interrupts anyone who didn't answer the call. Could we change a setting so it doesn't redirect anyone's Dynamic webpage?

Please let me know if you need any additional information. Thanks! 

Apologies, but I've looked through the power pack articles regarding this and haven't been able to find this answer. In the Call Queue Member Historical Report there is a column marked 'Total Inbound Calls'. In my case every member of this call queue has a wildly different number there. I guess I'm not sure why this number would be different as all are in the same call queue. These are not extensions that anyone dials directly. Any clarification would be appreciated. Thanks.

Not sure where to ask this, but:

The Contacts tab in the Zoom app looks/works notably differently for me and my coworker. We both have Zoom Workplace, by the way.

On my Contacts tab, the folders on the left are dropdown lists; if I click a folder it drops down a list of all the contacts in the folder, and if I click a name it populates the profile information in the center of the screen.

However, on my coworker's Contacts tab, the folders on the left are selectable, instead of being dropdown lists, and if you click on a folder the center of the screen populates with a multi-column list of all the contacts in that folder. Clicking on a contact there then shows the profile information.

I can't find any indication anywhere of how to switch between these two views. Where can I find that option?

I left a voicemail message using Zoom phone to another Zoom phone user.  I did not press a number on the dial pad after recording the message, I just hung up the call. 

The person I called told me afterward that the voicemail message was "...45 seconds of nothing".  

Do I need to 'press a number on the number pad' after recording a voicemail?

I want to purchase the Zoom Phone Unlimited US & Canada option. However, when I proceed to the checkout, the verification section asks for a phone number to verify. Unfortunately, my country, Bangladesh, is not listed in the dropdown menu. Strangely, Afghanistan is included, but not Bangladesh. Due to this, I am unable to complete the verification process and finalize my purchase.

I have attached a screenshot for your reference. Please take a look and let me know how I can resolve this issue.

Attachement 

Hi everyone,

Has anyone experienced total Trio C60 provisioning blackout starting in May 2024? That was the last time when C60s were able to register: Last Provision Date: May 8, 2024 (UTC) -- needless to say nothing has changed whatsoever on our end

The usual remedies do NOT work such as factory reset; reboot; re-provision; delete and re-add device etc

This appears to only affect C60; we have ton of other Poly devices (VVX250s) and those are working just fine; I do have a ticket with support; waiting to hear from them but wanted to run this by the community in case there's an on-going issue with wider scope than just our tenant

Thanks

Boyan

New Zoom User here.  I am looking for recommendations on how to set up.

We have 2 physical VoIP devices that will in common areas and office manager that will be used, and the rest will be Personal Mobile Phones.  Couple of questions.

Do the Mobile Phones have to have a Phone Number Associated with it or is the Extension sufficient enough?

Will the Mobile Users be able to call using the Zoom Mobile App and if so, will the company phone number (which will be ported) display in Caller ID?

Will I be able to add the Mobile Phone Users to a caller queue if VoIP calls don't get answer and then add Mobile Users in priority to who gets the call next and then so on even if they don't have a phone number just an extension, or do they need a phone number too?

Thanks

So a user is having a phone call using the mobile version of Zoom workplace and around 8mins in, they receive a phone call totheir personal number from their Zoom workplace number. When they tried to end that call it ended up hanging up their current call with the other person. Her phone is an Android. Any insight is welcome, as this is my first time encountering this problem