Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Provisioning Template for Poly Edge350

Want to add paging to new poly sets being added have succesfully added it for Avaya phones using ProvisioningTemplate looking Poly sets examples ,documentation is vague. Just need to get syntax corect for Poly and what to include and what to leave ou... Show more

Want to add paging to  new poly sets being added have succesfully added it for Avaya phones using ProvisioningTemplate looking Poly sets examples ,documentation is vague. Just need to get syntax corect for Poly and what to include and what to leave out for paging feature


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VDI Question

I have users that connect to a server via Parallels for a remote desktop. They complain about call lag when calling another Zoom user with a desktop on the server. Would Zoom VDI be a solution for them? From what I understand there is a VDI Workplace... Show more

I have users that connect to a server via Parallels for a remote desktop. They complain about call lag when calling another Zoom user with a desktop on the server. Would Zoom VDI be a solution for them? From what I understand there is a VDI Workplace installer like the Zoom client that goes on the server and a VDI plugin that is installed to the users local machine so all VOIP processing gets done on the local laptop? 


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Unable to get to Provisioning Server

since the AWS outage, we have not been able to provision any phones.  They aren't reaching the provisioning server.

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Disable Zoom Workplace ringtone when connected to desk phone using call control

Is there a way to disable the Zoom Workplace app from audibly ringing when it is connected to a desk phone using call control? We've recently started using Zoom phone, and several users have said it's annoying hearing the Zoom ringtone as well as the... Show more

Is there a way to disable the Zoom Workplace app from audibly ringing when it is connected to a desk phone using call control? We've recently started using Zoom phone, and several users have said it's annoying hearing the Zoom ringtone as well as the desk phone ring tone. 

 

Is there a way to do this, or any alternative solutions that could be suggested?

 

We use Yealink T44W handsets if that is useful to know at all. 


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See/Answer Calls on Apple Watch

I have coworkers that are using Android devices (watches) that are able to see who is calling them from Zoom and are able to answer said call. I have tried all the tricks/tips on how to get this to work on my Apple Watch, but cannot get any of it to ... Show more

I have coworkers that are using Android devices (watches) that are able to see who is calling them from Zoom and are able to answer said call. I have tried all the tricks/tips on how to get this to work on my Apple Watch, but cannot get any of it to work.

 

Anyone know if this still isn't available on Apple Watches?

 

Thanks!


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How to sync salesforce contact to zoom mobile app

Hi All,We’re currently using Zoom integrated with Salesforce Lightning. Most of our users access Zoom on their mobile devices. We’d like to enable a feature where, when someone receives a call, Zoom can automatically sync with Salesforce to display t... Show more

Hi All,

We’re currently using Zoom integrated with Salesforce Lightning. Most of our users access Zoom on their mobile devices. We’d like to enable a feature where, when someone receives a call, Zoom can automatically sync with Salesforce to display the caller's contact information.

Is there a way to configure this setup so that Salesforce contacts are used to identify incoming callers in Zoom Mobile?

Any guidance or assistance would be greatly appreciated!

Regards,
Afrose

 


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Resolved! Cisco 9800 Series Phones (9841, 9851, 9861, 9871)

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indica... Show more

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.

We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial.  I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.


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Hunt group feature in Zoom

Hi, I am using a Zoom environment, I want to know if Zoom offers "Hunt Group" feature and want to know if the Call queue feature is same as the HG feature. I currently have a valid Zoom phone license to make calls and have the admin privileges. It wo... Show more

Hi, I am using a Zoom environment, I want to know if Zoom offers "Hunt Group" feature and want to know if the Call queue feature is same as the HG feature. I currently have a valid Zoom phone license to make calls and have the admin privileges. It would be nice to know more details about this HG feature.


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Polycom vvx250 and vvx411 Cannot provision on 5ghz Network

I initially had problems provisioning our phones with our new broadband provider (Sky Business Broadband in the UK), I eventually figured out that they would provision without issue if I separated our wifi signal to separate 2.4ghz and 5ghz networks ... Show more

I initially had problems provisioning our phones with our new broadband provider (Sky Business Broadband in the UK), I eventually figured out that they would provision without issue if I separated our wifi signal to separate 2.4ghz and 5ghz networks and connect to the 2.4ghz. (Phone wifi dongles are 5ghz compatible btw).

Problem is, on 2.4ghz the phones disconnect randomly (but usually daily) - So I've re-attempted to try and figure the 5ghz provisioning problem.

I presume it's router settings for 5ghz, but I don't work in IT and my knowledge only goes so far.

After speaking with our Business Provider, they've now informed me our phones are not compatible with their service - only analogue phones will work.  I'm really puzzled now, I've tried support with Zoom - but they just keep emailing links to various pages on Zooms help pages or even here within the forum (not even relevant links).

Anyone had similar issues - or can make sense of this?


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Setting Zoom App as default dialer in android

I've been searching for an option here, Due to the lack of choice in Wifi handsets that work with zoom and don't require us to roll out an entirely new DECT infrastructure, we are thinking about dropping our Grandstream wifi phones that have not been... Show more

I've been searching for an option here, 

 

Due to the lack of choice in Wifi handsets that work with zoom and don't require us to roll out an entirely new DECT infrastructure, we are thinking about dropping our Grandstream wifi phones that have not been performing well at all and simply getting some rugged android phones and installing the app to use.

 

I've found the discussion that you should go into the default apps and change the dialer, but Zoom does not appear as a choice to switch to, so it appears the application doesn't offer itself to android as  possible dialer application. But I found an old thread from someone asking to Un-do exactly what I am trying to do now....so is it possible?


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