Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Auto record only external calls (never internal ones)

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure o... Show more

I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. 

 

I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure outbound ones are auto recorded too. How can I enable this without it triggering for internal calls?


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Zoom Phone Call Recording and Playing It On My Web Portal

Hello, I need to know does Zoom provide any API to access to Zoom Phone Calls Recording and Minutes of Call? I am developing a system where Client's requirement is, when we open a list of Calls, there should be a Button to play Recording of Phone cal... Show more

Hello,

 

I need to know does Zoom provide any API to access to Zoom Phone Calls Recording and Minutes of Call?

 

I am developing a system where Client's requirement is, when we open a list of Calls, there should be a Button to play Recording of Phone call and also display the minutes of Recording.

 

My Client is ready to buy the Subscription of Phone call recordings and also if any other paid API is require to achieve this.

 

Please provide you valuable feedback on this.


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Initiating calls in zoom phone in our website using API.

Need detailed information about initiating calls in zoom phone in our website using API. please give me the api to integrate the calls using api in my website.

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United Arab Emirates

How do I dial into a zoom meeting from the United Arab Emirates?

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Resolved! Can't tell what number is calling

I bought a Zoom line to keep my personal cell phone and business number separate. I've been able to set up the phone so that it rings and I can make calls out. However, when anyone calls my business line, my cell just rings like normal. I can't tell ... Show more

I bought a Zoom line to keep my personal cell phone and business number separate. I've been able to set up the phone so that it rings and I can make calls out. However, when anyone calls my business line, my cell just rings like normal. I can't tell if it's a call for my business or if it's a call to my cell. It shows the caller ID, but that doesn't differentiate between personal and business.

I'd like to know if it's a business call so that I can answer like, "Thanks for calling ABC Business."

Is there a whisper message feature or some way to mark which calls are coming from my business line? 


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SLG Targets

Hi Everyone!Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members a... Show more

Hi Everyone!

Whenever I add an SLG target, the target is added to every Role Member. I then have to go into every member and remove that target. I'm reaching 50 targets and this is very time consuming. Is there a way that the default is zero members and I can add members manually? In most cases I only want 1 or 2 members assigned.

Thank you!


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Customize phone voicemail email

Hello,

 

Is-there a way to customize the phone voicemail email ?

 

Thank you for your help

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Need Zoom voice server URLs so we measure MOS, Loss, Latency, Jitter

Hello! We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate... Show more

Hello!

 

We have Meraki stacks at all of our locations. We also use Zoom phone at those locations. We want to set up VoIP Health and Insights in the Meraki dashboard so we can measure the health of Zoom's VoIP servers. VoIP Health allows us to generate metrics on MOS, Loss, Latency, and Jitter at each one of our stores so we can have more visibility into issues at our locations, if any. 

 

Does anyone know the specific URLs that the Zoom phone system hits for SIP and RTP? Zoom's firewall rules point to *.zoom.us which isn't specific. Thank you!


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Не передается фоном музыку с помощью внешнего аудиоинтерфейса rode Streamer X на устройство андроид

Здравствуйте. Помогите пожалуйста. Я веду медитации и для меня очень важно, что-бы присутствовала музыка в эфире. Для микса использую rode Streamer X,Используя оригинальные кабели от rode для подключенияZoom установлен на планшет galaxy tab7+. И выяс... Show more

Здравствуйте. Помогите пожалуйста. Я веду медитации и для меня очень важно, что-бы присутствовала музыка в эфире. Для микса использую rode Streamer X,Используя оригинальные кабели от rode для подключения

Zoom установлен на планшет galaxy tab7+. И выяснилось что идет только мой голос , а музыка нет.

Функция демонстрация экрана мне не подойдёт, т.к. мне нужна мобильностьт во время прямого эфира и я активно передвигаюсь в кадре и нужно регулировать громкость микса с помощью аудиоинтерфейса.

При этом бьесплатные приложения WhatsApp, инстаграм и т.д. справляются с этой задачей!

Zoom как раз приобретался , что-бы увеличить качество прямого эфира. Может есть какие-то способы это исправить? Так же музыка не идет и с другого аудинтер, другой фирмы. Что делать?


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Resolved! Cant get support for Zoom Phone, any ideas?

Dear Community: I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to ca... Show more
Dear Community:
 
I am writing to express my extreme frustration with the lack of resolution regarding the Poly E-350 desk phone provisioning issue. It has been nearly two weeks since I opened the initial support ticket, and the problem continues to cause significant operational disruptions.
 
The prolonged delay in addressing this critical issue has resulted in not only operational headaches but also a great deal of anxiety. The inability to escalate the original case and the continued "NEW" status of both tickets have only exacerbated the situation.
 
While I appreciate the availability of chat support and other resources, I am hopeful that reaching out to the community may help bring attention to this pressing matter and lead to a timely resolution.
 
Thank you for your attention to this matter.
 
Sincerely,
Mark

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