I am hoping you guys can help me.

When i answer a zoom phone call, about 20 seconds into the call, the sound/mic will completely stop.

This happens with internal and external calls.

I have checked firewall settings, uninstalled/installed zoom and Jabra direct for my headset.

I have also tried USB and Bluetooth headsets.

Changed PCs. It has to be a zoom issues, but checking the call logs, the signal is not lost and all shows no problems.

Everything is all up to date.

All settings match on zoom and the pc settings. There is no pattern.

5 out of 6 calls will do this. Sometimes cut out at 20 seconds, other times I can be on the phone for 20 minutes and it will then cut out.

An error message pops up saying Microphone has stopped working properly.

I can then make another call straightaway while the error message is showing and it will work perfectly.

Again could be 20 seconds, could be 20 minutes before it stops working.

TIA

Hey there!

My company just recently changed phone systems to Zoom phone. With our previous carrier, we were able to use a soft phone on the computer and type in a phone number/menu option with the physical keyboard, and by copying and pasting/clearing numbers into the keypad dial. This was very useful because while working in Healthcare, a lot of insurance companies request ID numbers for our providers, like their Tax ID, NPI, or a patient's member ID. 

Is there a way to provide this feedback to the development team? It's my first post, so I'm not sure if you can like or upvote, but if you can please do if you agree!

Best, 

Deb

I jus signed up to try zoom to see if it's any better than Vonage.  Oh my, the setup is way more complex than it needs to be.  Ok I made my first call using zoom app on my iPHone, after 18 min call dropped. Now can't make any calls, "call failed" and once I did see "account inactive code 1301403".  Support person didn't have too much of a clue, I told her of the issues I had with initial setup with assigning a package, and generating a number, etc etc.. and she asked me to re-assign the packages to the user account, then I couldn't add the number back after I un-binded it.  I was able to figure out on my own I had to remove it from being some company number of something.. this thing is like a whole PBX setup.. crazy for an end user VOIP system.  Anyway, after re-assigning packages, reinstalling iPhone zoom app etc etc,  still doesn't work same error.  Support escalated my case waiting for response, but thought I would come here for any suggestions.   

I can't find my phone call transcripts or recordings. I can see in the log that the recordings were made, but no way to listen to or download them. I asked the chat box, but it couldn't understand the question.   maybe this helps this is my plan Zoom Workplace Pro Plus with US/CA Unlimited

Hello,

We are trying to integrate Zoom Phone with Salesforce using the Zoom for Salesforce Lightning CTI adapter.

Current configuration:

• CTI Adapter URL: https://zoom.us/lightning/zoomphone/lightning.app
• Permissions sets assigned (Zoom Phone User)
• Zoom Marketplace app authorized
• Phone number assigned and active
• User email address matches between Salesforce and Zoom
• Clickjack protection disabled on Salesforce

Issue:

When opening the Phone component, we get the following error:

Refused to display 'https://zoom.us/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

Additionally, there is a 404 error:

Failed to load resource: the server responded with a status of 404

Question:

Does this require any special configuration or account-level activation on the Zoom side to allow iframe embedding for Salesforce CTI? Could you please advise the next steps to resolve this?

Thank you.