Is there any way to allow a caller who is waiting in a queue to break out to a designated voicemail box if they get tired of holding. 

Ex. we've all heard the on hold verbiage, "we're sorry, we're experiencing an extremely high call volume, if you prefer to leave a message, please press 1.  Otherwise, please continue to hold and the next available agent will be with you shortly."

It looks like this can potentially be fudged via a series of queues or overflowing back to the same queue, but then you get into infinite loops and broken call stats... 

Zoom Phone doesn't even appear to be able to play intermittent on hold messages or announce what caller they are in line or other similar things to help engage the caller.  It looks like these may be possible in Contact Center, but that is way overboard for this type of basic functionality.   How are y'all working around this?

GUYS,

I would appreciate it if you could help with this. The API TEAM REFUSED TO HELP ME, AND I AM LOST. Why is this happening? CAN YOU GUYS POINT ME IN THE RIGHT DIRECTION ON HOW TO resolve this?

• Total API Failures: 33
• Failure Rate: 30%
• Time Period: last 7 days
• APIs Experiencing Failures:        /v2/phone/users/{userId}/call_logs/{id}/recording_GET, /v2/meetings/{meetingId}_DELETE, /v2/users/{userId:.+}_GET, and 4 others.

This has been happening for several weeks now.  My cell phone (while away from my desk) will vibrate to all get out -- but no pop up appears that allows me to answer the phone.  So any incoming call on my Google Pixel just rings until it goes to voicemail. 

I haven't tested this theory yet, because it seems implausible, but is this happening because it is not on WIFI?

I have just uninstalled it on my phone to alleviate the frustration.  If there is a fix or answer, I'll reinstall, but this isn't worth the anxiety knowing I am missing a call, but have no way to answer it.   It's mocking me, LOL. 

How are folks handling call status tracking when using call queues to route call forwarding?  The company I work for has this insane idea that a call should never end up in a voicemail box, yet there is nothing setup to allow callers to wait for the next available representative.  This causes managers/leadership to get worked up whenever they call someone and the person they are calling does not pick up and others on the team are not able to pick up so they end up in a voicemail box.

Example: Our typical configuration is as follows for a 5 person team: all members of the team have direct dial numbers.  If person 1 is called, their phone rings first.  If person 1 is unable to answer, the call forwards to a call queue containing all 5 members of the team (including person 1).  If all 5 people are unable to answer, it will route to the original callee's voicemail box (person 1 in this example).  The same configuration is true for all 5 team members.

What I am looking to track is status's of the 5 person team at the time of the call coming in so I can report to the manager on why the call was routed to voicemail. Like if everyone was already on a call that would be a justifiable reason for calls going to voicemail.

I want to buy the $15 package for calling unlimited to the USA and Canada i read it carefully, and it said regional so my question is that ;

do I need to be in the USA to call in the USA for free (unmetered) or can I call from India to the USA for free (unmetered) with the $15 (unlimited USA and Canada regional call) package from Zoom phone? 

or to call from India to the USA for free I'll have to buy the $20 package?