Wanting some help with configuring the W80DM in a Mesh set up with the W80bs connecting back to the W80DM.

From what I have found on the FAQs it asks you to register the W80bs back to the W80DM. So I have completed this. But when looking to add the handsets I quickly realised that I need sip accounts for these devices? So my question is how am I meant to set this up as there is nothing documented on how to do this and yet all FAQs list the devices as supported? The W57R handsets have IPUI addresses but not mac addresses so the Alternative was to use the other device option within Zoom but that asks for a Mac address which this device does not have.

I assume I need to put the User email and password into the SIP account for this to work but I want an answer before I go back to the customer to try something that wont work

Zoom Phone users making outgoing calls will not hear a ringing tone or a dial tone. The caller does not think that the call is connecting although it is and is hanging up on prematurely, causing a lot of problems for our clients. This is happening on iPhone app, desktop softphone, using a headset, and without a headset. It's not everyone, with every call. This appears to be intermittent.

Is there any way to allow a caller who is waiting in a queue to break out to a designated voicemail box if they get tired of holding. 

Ex. we've all heard the on hold verbiage, "we're sorry, we're experiencing an extremely high call volume, if you prefer to leave a message, please press 1.  Otherwise, please continue to hold and the next available agent will be with you shortly."

It looks like this can potentially be fudged via a series of queues or overflowing back to the same queue, but then you get into infinite loops and broken call stats... 

Zoom Phone doesn't even appear to be able to play intermittent on hold messages or announce what caller they are in line or other similar things to help engage the caller.  It looks like these may be possible in Contact Center, but that is way overboard for this type of basic functionality.   How are y'all working around this?

GUYS,

I would appreciate it if you could help with this. The API TEAM REFUSED TO HELP ME, AND I AM LOST. Why is this happening? CAN YOU GUYS POINT ME IN THE RIGHT DIRECTION ON HOW TO resolve this?

• Total API Failures: 33
• Failure Rate: 30%
• Time Period: last 7 days
• APIs Experiencing Failures:        /v2/phone/users/{userId}/call_logs/{id}/recording_GET, /v2/meetings/{meetingId}_DELETE, /v2/users/{userId:.+}_GET, and 4 others.

This has been happening for several weeks now.  My cell phone (while away from my desk) will vibrate to all get out -- but no pop up appears that allows me to answer the phone.  So any incoming call on my Google Pixel just rings until it goes to voicemail. 

I haven't tested this theory yet, because it seems implausible, but is this happening because it is not on WIFI?

I have just uninstalled it on my phone to alleviate the frustration.  If there is a fix or answer, I'll reinstall, but this isn't worth the anxiety knowing I am missing a call, but have no way to answer it.   It's mocking me, LOL.