I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the work we've done to make our campaign legitimate. It's frustrating because we don't use Zoom texting for any commercial purposes anyway- we rely on it to communicate with our clients. Below is the message I got with our most recent campaign rejection:

• Upstream CNP declined sharing request for campaign CWIOFGR. Explanation: Opt in message does not have brand or disclosures, Inadequate details on website consent method

I left the Opt-in Message as it was when I submitted the form (Zoom automatically creates it for you, and I would assume they do so with the appropriate requirements in place) so I'm confused as to how that could be the issue. Here's the message: "Text START to receive text messages from [our org name here]. Message frequency may vary. Message and Data Rates may apply. To end messaging from us, reply with STOP. Reply with HELP for more information."

Below is the info I provided in the website consent method box:

• Description: Consumers opt-in to receive messages when they submit some webforms by checking a box to receive communications from [our org name here]via SMS text. If the box is not checked, they will not receive messages. These forms include a disclosure which states that messaging and data rates may apply, frequency may vary, and they can reply STOP any time to opt out of SMS messages.

Does anyone know why we are still getting rejected? I even sent a screenshot of our web forms to Zoom support, and they said that the opt in/opt out messages we wrote on the checkbox section were adequate. Any help would be greatly appreciated, our ability to serve our community depends on this essential function. Thanks!

Hi,

I have a Zoom Phone subscription but am unable to receive SMS messages. This is a critical feature for me as I need to receive OTP codes.

I’ve also noticed that I’m not receiving callbacks from certain companies, which I suspect may be due to my IVR setup.

Could you please advise on:

1. How to enable SMS on my Zoom landline number (0161 – Manchester UK area code).

2. How to configure my IVR to allow callbacks from external numbers such as from eBay / Amazon etc.

Thank you for your help.

Hello prior to upgrading to the app version 13 when a call use to come in and i was on the other line it would display on the phone. Now it displays on the phone and this loud sound constantly till you answer the call. This leads me to not hear the people i am on the call with. How do i turn this off. 

I am a single user using zoom full time during my business day. There is no need whatsoever for 99% of my calls to ever be recorded and the prerecorded message by zoom about recording is too long, too impersonal, and scares off potential callers.

I've spent hours attempting to reset the recording options to no avail and it still is apparently recording and even if it isn't recording it's playing that stupid message every time I dial. How do I put an end to that or as a minimum record my own message referencing recording?

One of my users cannot answer calls from the lock screen on his Samsung S23. If the phone is unlocked he can answer calls just fine but when the screen is locked there's just a progress circle animation that says please wait. We tested this on a Google Pixel and there was no issue answering from the lock screen. Any insight on what may be causing his problem?

The Voicemail tab has the ability to mark messages as "unread" but the SMS tab does not. Often I get an SMS and need to check it to see if it's an emergency...and if not I want to mark it as Unread so I remember to check it again later.

Seems like a pretty standard feature...and hopefully easy to implement. Can this be added? Also hoping to get some thumbs-up here to help Zoom realize this is of value. Thanks!