Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Warm Transfer Issues

1. Human Receptionist: "I have a customer wanting to talk to you"2. Me: "Ok, please transfer them".3. Human Receptionist: "Ok"**transferred****no audible notification **4. Me: "..."5. Customer "..."6. Me: "...hello?"7. Customer: "Oh, hi" Show more

1. Human Receptionist: "I have a customer wanting to talk to you"

2. Me: "Ok, please transfer them".

3. Human Receptionist: "Ok"

**transferred**

**no audible notification **

4. Me: "..."

5. Customer "..."

6. Me: "...hello?"

7. Customer: "Oh, hi"


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Network disconnected issue

I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can any... Show more
  • I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can anyone suggest me please. Using Xiaomi 13c phone and banglalink internet connection.

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Resolved! Calling a user's extension to go straight to their voicemail

How do I dial a user's extension so that my call goes directly to their voicemail; I do not want their phone to ring at all. 

This will be used for after-hours IT notifications and do not want to disturb the end users.

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Assigning speed dial buttons using a provisioning template

Hi All

 

I would like to assign speed dial buttons to Poly E220 phones using the provisioning template.  Is that possible?  If so, could someone share an example of the required code? 

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Zoom phone recordings no longer showing in the zoom app integration.

After the last update the zoom phone recording links are no longer available in Salesforce. I submitted a case for this and was told that I needed to submit a "feature request" to see if they can put this feature back. Not saying that the answer was ... Show more

After the last update the zoom phone recording links are no longer available in Salesforce. I submitted a case for this and was told that I needed to submit a "feature request" to see if they can put this feature back. Not saying that the answer was wrong but did Zoom really remove this from their Salesforce integration?


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Caller ID not displaying on incoming calls until after I answer the phone

When receiving incoming calls on our Yealink t33g phones the caller ID display is showing the phone number of the caller, and as soon as I pick up the phone it will display the correct caller ID name. For example, we get a random call which will show... Show more

When receiving incoming calls on our Yealink t33g phones the caller ID display is showing the phone number of the caller, and as soon as I pick up the phone it will display the correct caller ID name. 

 

For example, we get a random call which will show the caller ID name as their phone number such as xxx-xxx-xxxx and then it will switch to "Wireless Caller" or whatever the correct caller ID name is after the phone call is answered. 

 

Anyhow know how to resolve this issue to actually display the caller ID name before I answer the phone? Thank you. 


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Resolved! Zoom phone for hubspot

We’ve installed the Zoom Phone for HubSpot integration, but it’s not logging any calls. We also tried making calls directly through HubSpot, but the calls are not going through.

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Logging users in and out of call queues via the API

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I cou... Show more

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of. 

 

Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.


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Resolved! Zoom Online Fax - Cover Page

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to ... Show more

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?


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SMS Campaign Rejected because of privacy policy

Hello, Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a priva... Show more

Hello, 

 

Our company SMS campaign was rejected for this reason. 

  • Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell data

We do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/

 

The privacy policy does not say anything about selling the data.

 

Not sure how to address this. Please help. 

 

Thanks!


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