Zoom Phone System
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Weekly Leaderboard
View all

What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Want to accept phone calls but block android voicemail notifications during certain hours

I have an edge case. I am using Zoom Phone on a desktop computer and android phone. I keep the Android phone with the Zoom app installed with me all the time. I am a pastor and take a day off. On my day off, people calling to talk to me will get an a... Show more

I have an edge case. I am using Zoom Phone on a desktop computer and android phone. I keep the Android phone with the Zoom app installed with me all the time.

 

I am a pastor and take a day off. On my day off, people calling to talk to me will get an auto-receptionist with IVR and they can either press 1 to leave a voicemail, or press 3 to ring my phone anyway if it's an emergency.

 

The problem is, if they leave a voicemail, I'll get a notification on my phone on my day off, and the whole point of this is to delay receiving non-urgent contacts until after my "Sabbath."

 

Can I set it up somehow that my phone will
1) ring (via the zoom app) 24/7 hour as long as the person follows through the phone tree to request it (this part is already set up),

2) but only get voicemail notifications on my cell phone during hours I would otherwise be in the office?

 

I've googled this extensively and found nothing. Every time I think I've found something that looks close, it ends up being about settings for email, which I already have handled.


Show less

reply-icon Latest Reply - 

POLY phone / pickup another extension.

Looking for a solution or a ZOOM enhancement. Background.We have desk phones that are part of a call queue and phones outside the call queue can pickup a call to queue via a pickup code.Issue is a member cannot pull, reverse transfer, pickup (whateve... Show more

Looking for a solution or a ZOOM enhancement.

 

Background.

We have desk phones that are part of a call queue and phones outside the call queue can pickup a call to queue via a pickup code.

Issue is a member cannot pull, reverse transfer, pickup (whatever term you wish to use) a non-call queue extension when it is ringing.  This was a feature that was used extensively on our former phone system.

Solutions or ideas are welcome. (The person with the non-call queue phones does not always remember to forward their phone to the queue.)


Show less

User's names falling off the Zoom phone

Hi Community,

I have two users whose names are suddenly not appearing on their desk phones. My name appears on their desk phone when I try so it's not the phone. Anyone see this before and can assist? 

reply-icon Latest Reply - 

Zoom meetings and sms reminder

I have a basic zoom plan and have a zoom meeting scheduled. I want to send out a SMS reminder for the zoom. Can I do this or do I need to upgrade my plan?

 

Cell Phones cannot call out.

Ok I have we have (1) number coming in. I have Grand Stream 2604p desk phone at my shop and (2) Cell phones with the zoom phone app on each. One is and android (mine) and the other is apple (My wife's. With the Line 2 service and calls coming into ou... Show more

Ok I have we have (1) number coming in. I have Grand Stream 2604p desk phone at my shop and (2) Cell phones with the zoom phone app on each. One is and android (mine) and the other is apple (My wife's. With the Line 2 service and calls coming into our number would ring all the phones. We could also call out on all the phones, and it would show the main line.

Now when we login to the zoom apps it just displays the extension number, and we cannot make any calls out.

Is there any way around this?  This is the most important feature we need.


Show less

reply-icon Latest Reply - 

Phone Call History.

When we get an incoming phone call during normal business hours, it works fine. After hours it does not display any incoming calls. Is there something I need to do to get this to work?

Thanks for any help.  

reply-icon Latest Reply - 

Zoom Desk /Poly vvx phone bootup

Hi Team, Can anyone explain me how zoom/Poly desk phone bootup process as - 1. Once we only configure the MAC in zoom admin portal, how phone gets registered? 2. How zoom finds the phone with MAC in network means using protocol and gets registered. ?... Show more

Hi Team, 

 

Can anyone explain me how zoom/Poly desk phone bootup process as - 

1. Once we only configure the MAC in zoom admin portal, how phone gets registered? 

2. How zoom finds the phone with MAC in network means using protocol and gets registered. ? 

3. In zero touch provision once poly vvx phone bootup does it send any traffic to zoom ? 

Can anyone explain me phone bootup process? Special for VVX and zoom phone ? 

 

 


Show less

reply-icon Latest Reply - 

Multiple extensions (5 digit only) not a DID number to zoom phone

Hi Team, 

 

We have a query that Can we assign Multiple extensions (5 digit only) not a DID number to zoom phone ?. 

 

Can we configure ??.. 

 

Thanks, 

Yogesh Patil 

 

reply-icon Latest Reply - 

SMS campaign keeps being denied

Hello, I am a self-employed service provider. I need SMS service and that is why I choose Zoom when I started looking for a softphone for my practice. I have not yet been able to set the SMS service up.Here is the recurring error : Tax id does not ma... Show more

Hello, I am a self-employed service provider. I need SMS service and that is why I choose Zoom when I started looking for a softphone for my practice. I have not yet been able to set the SMS service up.
Here is the recurring error : Tax id does not match with the company name or business type.

Please help ! I am registered as an enterprise in my province of Quebec, Canada, under my own name. I added my restration #, but nothing will do. Thanks.


Show less

reply-icon Latest Reply - 

when calling some numbers with zoom phone, they returned as not in service.

when calling some numbers with zoom phone, they returned as not in service. when calling with other phone, these numbers are  in fact  working numbers.   Anyone had the same issue?  how to address this? 

 

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion