Hello there,

I recently Installed Zoom App in my laptop which has windows 11 OS. I'm using Zoom Phone feature but people cannot really hear me. I thought it was my mike issue but my mike is working absolutely  fine with other applications.

Can someone suggest me a way to resolve this mike and audio issue?

TIA.

I have downloaded my previous skype personal contacts list as an Excel .csv file to a pendrive;

I have not yet uploaded this to my Zoom account; and will not until this question is answered.

Does Zoom presume the "right"/"permisson" to use this list to "Invite" my personal contacts to zoom? 

Doing so would make me... and others... furious.

Hi! As the subject line portrays. 

I have an existing Zoom Phone number but I was informed it was showing up as a potential spam when I call people. 

I plan to change the Zoom Phone number to a new one. 

My question is if people leave voice messages for that old number will the messages roll to the new number I assign in Zoom Phone? 

Hello everyone,

I am hopeful to receive feedback from the general community here in addition to Zoom employees as well.  I'll break down my questions into two parts:

1.  Within an IVR, we are wanting customers to be able to press option 1, hear some text to speech general information about one of our locations, then give the customer the chance to press star for replay the message or press one to return to the main menu of the IVR.  In testing this, I have Auto Receptionist 1 (AR1) with an IVR (IVR1.)  Option 1 of IVR1 being the option for general information.  I ended up creating a second auto receptionist (AR2) with it's own IVR (IVR2) and when a customer presses option 1 in IVR1 it sends the call to AR2 IVR2.  Within IVR 2, I have a text to speech IVR main menu audio file play the general information message with customers being able to press star to replay the message or press 1 to return to the main menu of IVR1.  Am I thinking about this the right way or is there an easier way?  Initially, I had AR1/IVR1 option 1 point to a call queue, but unless an agent was assigned to the call queue, it would try to route the call to voicemail, so that didn't seem like an effective option.  I would really appreciate any feedback here to let us know if we are doing this the right way or if there is an easier and/or "best practice" way to accomplish this.

2.  For the text to speech pre-canned voices like "Matthew-Male," the voices themselves are great for being robotic, but they speak too fast and I won't be able to use them like that because our customers will not be able to understand them speaking so quickly.  Is there some sort of logic or way to slow down the voices so that those hard of hearing or the elderly will be able to understand them easier?

Really looking forward to hearing what people have to say here, so thanks in advance for any feedback on these two topics.

Thanks!

Jason

We have had several reports of inbound calls dropping after 5-10 seconds. This has happened in different parts of the US and for employees in the Philippines.

Employees have updated their apps, restarted their devices, and uninstalled/reinstalled the app. They have switched between Wifi and Data, and since these are happening in all areas of the globe, we do not believe it is a service issue. 

The Dashboard data reports good quality MOS >4, but there is no data for sending/receiving. I have sent tickets to Zoom support, and they took days to get back to me. I have emailed our sales rep and am waiting to hear back. Our customers are starting to think we are hanging up on them. This is ridiculous that it hasn't been resolved yet. This is what we are paying for. I'm completely flabbergasted that this isn't being treated as a priority. 

This has been going on/off for the last 7 days. We need Zoom to look into this asap.