Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Did Zoom sell our number?

We have never received scam calls. As soon as we switched to Zoom, we started getting them. One of our employees called a number back and was scammed by (city) “police officers.” She lost 14k. These scammers were knew enough about that employee to ge...

AshZ by Newcomer
  • 2 replies

Spam Calls on Zoom Phone

We recently have had a couple of our users receive spam calls. Has anyone else been having this happen? I searched the website on how to set a Zoom phone to filter our spam calls, but did not find anything. Any advice here? Thanks!

MarilynS by Newcomer
  • 3 replies

Resolved! Voice mail

I dont have a phone number but i have 2 numbers for my employees. My question is how to set up voice mail for the user phone number. for ex by default i got an extension 800 ( owner) and when i go to phone settings under my extension is that like a g...

ramaswap by Newcomer
  • 7 replies

Resolved! How to set numeric passcode for dialing in

We have a Zoom meeting that most folks connect to via smartphone or computer. However, occasionally people need to dial in, bypassing the Internet. This means that the passcode has to be numeric. Upon testing, it seems that merely choosing the digits...

Accepting an external Queueing platform

Has anyone had any success in using a third party queueing platform (we are find Zooms call queues quite limited). We are tying to have our queueing system forward to a Zoom shared line group but it doesn't appear to have the capability to "send busy...

davidmc by Newcomer
  • 1 replies

Using the * and # options in IVR

I've setup our calling tree and various auto receptionists. I have tried using the built-in options for the * and # keys hoping that one repeats the menu and the other returns to our main menu. When I've tested it, there is always a recording that co...

Zoom Phone - Contact Lookup on VVX 450

Is it possible to perform a directory lookup when dialing an extension on a VVX 450? This would be similar to when you enter an extension and a lookup is done in call history, but obviously the person has to be in the call history. It does not search...

smcgoff by Zoom Partner
  • 2 replies

Resolved! Zoom Phone Basic and a physical phone

I have a few rooms where all I need is an internal "extension to extension" option... does this exist? What is the cost? When I try to add a physical phone to a basic user I'm told that I need a license... I dont need any advanced features and dont w...

wofitz by Newcomer
  • 5 replies