Hi there - we are looking for a USB or Bluetooth speakerphone that attaches to the computer that can be used with the Zoom Phone service.  We want the ability to use the answer/hangup button, mute, volume on the physical speaker device.   

I'm trying a zoom certified eMeet M1A.  The mute and volume buttons work, but I can't answer the zoom phone or hangup a call with the speaker device.   I have to use the Zoom app on my computer.

Any suggestions on a fully functional speaker device?  We want to avoid buying actual handsets.  

I also do not want to buy each zoom certified device to test.

thanks

Hello,

We have setup auto receptionist that forwards all incoming calls to a call queue extension that answers during specific business hours.  After hours, it goes to voicemail after a greeting with our business hours. 

After hours, none of our employees can get through to the office since it goes to voicemail.  Is there a way to set up a 24/7 extension or call queue that employees can call to get through to anyone (assigned members) in the office?

Thank you!

Mike

I have linked Salesforce and ZoomPhone.
I should be able to listen to recordings in the blue box in the following image in Salesforce, but the icon does not appear.
Can anyone help me with a solution?

https://org62.my.salesforce.com/sfc/p/000000000062/a/3y000001kr0P/IW6g_PpYEju6RIu7.EmBsgseF5Uy2M2wDyEUtkpax3I

Hi! I tried searching for something on-point but I can't find my situation through search here.

Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, or when I try to place a call, I get the same message: "We are unable to complete your call due to restrictions set by your administrator."

I am the only administrator and I have not set any restrictions, and checking the usual suspects isn't revealing anything that appears misconfigured. 

Anyone have any advice on this problem?

Is there any way to define Membership Call Queues by a schedule?

I have membership of 3 call queues, but only want to for example, have two of them active between certain time of the day. 

Saves me having to remember to not answer certain calls for when I'm not covering those departments 🙂

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang