Hi,

I have not easily found the answer to this on the Zoom website, and I did speak with a sales rep on the phone this afternoon, but what she told me doesn't seem to match up with what I'm seeing on the official Zoom site.

I want a package with VOIP and meetings, with a signed BAA for HIPAA compliance. The rep told me that I can do this. However, there is no option for the BAA when checking out online (one of the reasons for my skepticism). Is there a way to combine these two? Perhaps I'm missing something very obvious on the site.

Thank you.

I have 16 total Grandstream gateways in our environment.  Many of the ports on these gateways initiate outbound "ghost" calls dialing +11, +12, +122, and so many other combinations but never a complete number.  My company manages retirement communities and we manage about 25% of our resident phones through the Grandstream gateways.  I opened a ticket with Grandstream, but they keep giving me solutions to INBOUND "ghost" calls, which I do not have an issue.  Has anyone seen this in their environment?

Zoom Phoneで自身のスマホアプリやPCアプリで通話録音内容を確認したいのですが、設定は間違っていなさそうで、8月以降自分の録音がダウンロードできず、ここが間違っていそうというのはわかりますでしょうか?管理者画面の[電話システム管理]-[ログ]のほうからは通話履歴と録音は確認できるのですが、スマホとPCのZoomアプリから確認できない状況です。ユーザーアカウントでは自動レコーディングオンとアクセスメンバーに自身を設定しており、別なアカウントではスマホアプリで録音データが正しく再生できる人もいます。

Currently, if a call is transferred to a queue, the queue users see only the caller ID of the person transferring the call, not the original caller's number. It makes it difficult when queue users need to go back and reference a caller's number. Is there a way to change this?

Hello,  

We recently installed multiple MP1288s in our environment.  We have a large number of Cortelco 255400VBA-20M phones spread throughout our campus.  Currently we are experiencing an issue where the phones do not ring loud enough to be heard.  The sound is a muffled clicking.  I have found that when you slide the volume adjuster to the halfway point on the phones, they can be heard but not loud enough for most areas.  I am currently troubleshooting this issue with an Audiocodes tech, but still have not figured out a way to get the volume of the bell loud enough.  Has anyone ever come across this problem?  

I have checked the firmware.  We have attempted to change the Trapezoid Ring Parameter, to no avail.  Any help would be appreciated. 

Hello,
We're currently migrate on Zoom phone and one of big restriction we've identified is the video support of 2N intercom directly with the zoom application without a video-capable IP phones.
Indeed, our user are using the video to identified the person at the door to open it directly from their desk (via dtmf code). On our previous phone solution, video worked directly on the softphone and deskphone.
We can use 2N specific app on workstation but it's a big challenge with the number of intercoms and contacts.

So, we are requesting that Zoom support 2N intercom video with Zoom desktop / mobile

Best regards

We have a few VIP staff members that have all of their calls screened by their Administrative assistants. We have hidden the VIP staff from the directory, and have a queue setup with their name so the their admin assistants can take them. 

The problem is that when a VIP makes a call to a staff member, their extension shows on the receiving end. This has caused their extension to be leaked and they are now receiving calls directly. Their phones should always, always, always go to the Admin assistants first. Their phone should not ring except for a incoming intercom.

In our previous on-prem solution, we could make the outbound caller ID show as private without their extension number showing. 

We need a solution that will anonymize their internal extension number.