Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

SMS Campaign Errors

I am having difficulty getting my SMS campaign approved. We are using all the default responses and suggested text for messages. The problem is that the SMS Campaign Denial message gives no guidance as to what needs fixed and the Zoom One Pro account...

Unable to delete voicemails

I have a user that cannot delete voicemails. If you select Delete All, he will receive a message that says something like,"certain voicemails cannot be deleted due to admin restrictions". What restriction is causing this and where can it be set so th...

tgraham by New Member
  • 3 replies

Extending the Limit of 48 numbers in a campaign

We have an approved campaign (Yea!) but it only allows 48 users in the campaign, We have about 100 users who who would like to use SMS texting - its really person to person - is there a way to extend the amount of numbers or do we need to create a ne...

klamarre by New Member
  • 0 replies

Getting doubled up inbound calls in Zoom?

We started getting this issue today and I cant find any information if this is known by Zoom or if there is a larger issue here. When we take inbound calls to Zoom whether a BYOC across our enterprise SIP trunks from our own SBCs that feed to Zoom or...

customizing autoreceptionist

I incorporated the system message that says, "If you know your party's extension, dial it now," as part of a custom prompt using a script. However, I was not able to make further adjustments, such as locating and disabling the one that the system com...

Unfiltered Zoom phone calls

Hi, I am recently getting unfiltered Zoom phone calls from unknown random numbers. I would expect these calls should be answered by someone before it comes to me. How can the settings be changed so that its answered firstly by 1st line support before...

Sunny85 by Newcomer
  • 1 replies