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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

SMS to Puerto Rico?

Why am I getting that  SMS to Puerto Rico does not work. Puerto Rico is domestic. 

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Trouble with Alarm Panel dialer communicating through an AudioCodes mp1288

Hello, I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know the... Show more

Hello,

 

I am trying to connect a building alarm panel dialer to an AudioCodes 1288. No matter the settings I change the modem lines don't seem to synch up. I monitor the line connected to the legacy PBX and the communication seems the same. I know there is some delay which is probably causing the issue. I see modem settings in the Audio Codes, but the recommended Fax settings from Zoom seem to be interfering with them. 

 

Has anyone had any luck when attempting this before. I have also tried with a Grandstream ATA with no luck. 

 

Thanks,

Derek


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Are you in healthcare, finance, real estate, or law, and looking for a fax solution with Zoom Phone?

Save time and reduce context switching with fax functionality with Zoom with the FaxSIPit app. No matter how many ways there are to send documents, the need to send a fax remains. But faxes transmitted over VoIP can suffer from low image quality — a ... Show more

Save time and reduce context switching with fax functionality with Zoom with the FaxSIPit app.

 

No matter how many ways there are to send documents, the need to send a fax remains. But faxes transmitted over VoIP can suffer from low image quality — a challenge that FaxSIPit has helped solve. Faxing is still used by businesses in healthcare, finance, law, and real estate, with security often top of mind for customers. And FaxSIPit provides the faxing they need, right from Zoom.


Ready to learn more?  See the latest article on how you can save time, reduce context switching and focus on the work that matters most for growing your business here.


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I have a Axis A8105-E Intercom that partially works with Generic Sip. Help!

Good afternoon, I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I ... Show more

Good afternoon,

 

I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I can make calls to the common area extension assigned to the phone, with the device automatically picking up and two way audio established. However, when I press the button and attempt to have the device call a Zoom extension, or even an outside phone number, the call rings, and when the recipient picks up the call just ends.

 

Are there any settings I am missing? Any insight or advice would be greatly appreciated.


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Resolved! Sudden issue with Jabra Speak2 75 "Puck"

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue? Any thoughts? We did make sure they are o... Show more

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue?  Any thoughts?  We did make sure they are on latest firmware. 

 

- They have been in use for almost a year before we started hearing some issues. It seems like it changed in the last month, as we had not heard of this behavior and suddenly now we have 4 tickets open.

- All of ours are using the wired USB going straight into either the laptop USB or the USB on the monitors.

- Zoom Workspace Version 6.6.6 (19875)

 


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SMS Campaign rejection error message

My campaign was rejected and now rejected again with the following error:Not finding anything in my searches and not seeing where I can correct this. Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing ... Show more

My campaign was rejected  and now rejected again with the following error:

Not finding anything in my searches and not seeing where I can correct this.

 

Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO


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Dial pad

Dial pad never shows up when i go into Zoom Phone, how do i get it to appear?

feature request - Auto logout of queue when call is missed.

We all have people that walk away from their desks without logging out of queues. We really need to have a feature that if I miss a queue call, zoom will automatically log me out of that queue. to give more context, this is during their hours of work... Show more

We all have people that walk away from their desks without logging out of queues. 

We really need to have a feature that if I miss a queue call, zoom will automatically log me out of that queue.  

 

to give more context, this is during their hours of work, not after hours.


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How to route or transfer calls automatically by caller area code or region?

I have two users in Zoom Phone who handle calls from different Canadian provinces. User A only handles clients from Ontario and QuebecUser B only handles clients from Alberta and British Columbia I would like incoming calls to be routed automatically... Show more

I have two users in Zoom Phone who handle calls from different Canadian provinces.

 

  • User A only handles clients from Ontario and Quebec

  • User B only handles clients from Alberta and British Columbia

 

I would like incoming calls to be routed automatically based on the caller’s area code. For example, if the caller’s number is from an Ontario or Quebec area code, the call should go to User A. If the caller’s number is from an Alberta or British Columbia area code, it should go to User B.

Is there a way in Zoom Phone to route or transfer calls automatically by caller area code or region, and if so, how can I set this up?


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Inbound calls not ringing

I have tried everything. All the call handling stuff, business hours, etc. Our inbound calls are not ringing and sending callers straight to voicemail. 

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