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agent to have personal working hours and 3 different geo numbers US/CAN/UK?

well
Newcomer
Newcomer

is it possible for each agent in zoom phone platform to have personal business hours and 3 different geo numbers US/CAN/UK? 

1 ACCEPTED SOLUTION

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@well this is not possible as of the moment. As a workaround, you may set the business hours to 24/7 so users can receive calls any time of the day.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

View solution in original post

5 REPLIES 5

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@well this is not possible as of the moment. As a workaround, you may set the business hours to 24/7 so users can receive calls any time of the day.

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

enielsen
Contributor I
Contributor I

For our multi-time zone call queues, we simply have agents log in and out of the queue rather than try to do it with personal business hours (and enabling personal business hours on the call queue).

well
Newcomer
Newcomer

is it possible for agents to have 3 different numbers registered for them ? 

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

yes as long as the user has appropriate license/calling package assigned.

Cheers!

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You can assign 10 different DIDs or numbers to an agent. Agents can have their own business hours ( and configured at queue level )