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Zoom Phone Recordings - Admin Access...I am the admin?

JJG
Newcomer
Newcomer

I am trying to access the recordings of my zoom phone calls, but I cannot because zoom says that I need to be an admin. The problem is I am the admin, "super admin" of this account...?

 

Can anyone help me here? As you all know, this is a very robust and NON-USER friendly system. I've literally click every link and given myself every permission possible and still cannot gain access to my recordings. 

 

Please help!

 

 

Image 3-14-23 at 1.30 PM.jpg

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 



 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

There is an extensive support site. 

 

Getting started with Zoom Phone (admin) may be of interest to you.

https://support.zoom.us/hc/en-us/articles/360001297663-Getting-started-with-Zoom-Phone-admin-


How to identify your role within a Zoom account

https://support.zoom.us/hc/en-us/articles/201363173-Zoom-user-types-roles#h_01FCBKK69SJNA90M1J07SSJ1... 

 

Voicemail, History, and Call Recordings

https://support.zoom.us/hc/en-us/articles/360038521091-Accessing-and-sharing-call-recordings#h_b50ba... 

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @JJG 


For Automatic call recordings, Admins can access it by going to Phone Systems Management -> Logs -> Recordings.

 

Having said that, Under Users management -> Roles -> Phone -> Recording Admin, You can add users to grant them access to access automatic recordings. 

 

Questions 1. How are you recording these calls ? 2. How are you accessing your call recordings currently, Can you post the full screenshots ?