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Yealink Phones "No Connection"

MSheinberg
Newcomer
Newcomer

I have several Yealink t33g phones that have the same problem: They're on my network on the right VLAN (get the appropriate IP address and can hit the internet) but are not talking to Zoom to get any information)

 

I already confirmed that the phones are assigned to a user/common area extension but nothing is working. 

2 REPLIES 2

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi @MSheinberg 

 

Were these previously used with another phone system? Did you perform a factory reset on them?

 

 

Craig

enielsen
Creator I
Creator I
  • if previously used phones, were they factory reset as mentioned above?
  • any chance firewall is blocking some of the provisioning ports?
  • do any of your yealink phones provision and work?
  • did you try the manual provisioning where you input the URL in the phone's web portal?