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Shared Line outgoing caller ID


When calling from the shared line to an outgoing number, the caller ID shows us as just the number rather than the name assigned to the Shared Line.  Is there a way to change the Shared Line outgoing caller ID to reflect a name rather than a number?


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi hex30,


zoom support articles describes how caller id name is handled in usa.

How is the caller ID name determined on outbound calls from Zoom Phone?

The caller ID name on outbound calls is determined by the Zoom Phone admin. 


  • The caller ID name is only applied to US and Canada phone numbers.
  • Zoom Phone will attempt to apply the caller ID name to US/CA toll numbers. This is a "best effort" service with limitations. There are no technical criteria when the specified caller ID name will be applied to a toll number.
  • The caller ID name applies to the entire organization or site. The admin cannot apply a different caller ID names for individual phone users.
  • Phone users can hide their caller ID name and number.

In the US, the caller ID name that is displayed to the receiving party is determined by the phone service that is receiving the call, not the phone service where the call is originating. The phone service that is receiving the call relies on a caller ID name database to match the incoming caller ID number with a caller ID name. In the US, only the caller ID number is passed along to the receiving phone service so it's up to them to match the number with a caller ID name.

Note that this may work differently depending on your country. 

Frequently asked questions about caller ID – Zoom Support