Solved
SMS text option
Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph
crissydAnswer
Employee
Jul 25, 2023 7:43 PM UTC
When I hover over the pencil to start a new conversation, I get the "You do not have a direct number. You cannot start a new conversation" message.
I have a number associated with my account, I'm using the phone function to make and receive calls. What's missing?
@cbolding Please check if you've done the steps in this article - How to assign a phone number
You need to ensure that you've assigned yourself a phone number to send/receive SMS and call external contacts.