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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Rolling out SMS to our Faculty Staff best practices

ElmsMike
Newcomer
Newcomer

Hello,

I have my 10DLC and the Campaign approved.

We are using verbal onboarding campaign with only allowing web links. 

That being said, what kind of verbiage should we be putting out to our Faculty and Staff that are going to be leveraging SMS to students?

I am hearing that we may be required to add "reply STOP to stop receiving SMS messages.   Beyond that what or how should we "train" our users to send SMS the correct way so as to not create an issue.

1 REPLY 1

ElmsMike
Newcomer
Newcomer

ANYBODY?