Poor Network Connection. Audio quality may be affected

[Amit_Dhanda]

Getting popup that Poor Network Connection. Audio quality may be affected when getting an incoming call on Zoom Phone.

[sachinzoom]

Hi @Amit_Dhanda 

How is the Zoom meetings quality ? Try troubleshooting using the new tool ( currently for meetings and chat, in near future for Zoom phone calls )

https://support.zoom.us/hc/en-us/articles/12997935825293-Zoom-Network-Connectivity-Tool#h_01GT30TR8Y...

This will help you look at the connectivity/ network issues between your network and zoom. 

Hope that helps

[Eliot]

you can also try Phone Network Diagnostics –

Runs a test to evaluate the quality of your network, it will request access to your microphone to simulate a call.

For details, please see support article.

Simulating VoIP calls using the network tool – Zoom Support

if you have a business or education account, you can see great report on call quality.  please see support article.

Viewing the Zoom Phone quality of service dashboard – Zoom Support

thanks,  eliot