cancel
Showing results for 
Search instead for 
Did you mean: 

Poor Network Connection. Audio quality may be affected

Amit_Dhanda
Newcomer
Newcomer

Getting popup that Poor Network Connection. Audio quality may be affected when getting an incoming call on Zoom Phone.

2 REPLIES 2

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Amit_Dhanda 

 

How is the Zoom meetings quality ? Try troubleshooting using the new tool ( currently for meetings and chat, in near future for Zoom phone calls )

 

https://support.zoom.us/hc/en-us/articles/12997935825293-Zoom-Network-Connectivity-Tool#h_01GT30TR8Y...

 

This will help you look at the connectivity/ network issues between your network and zoom. 

 

Hope that helps

Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

you can also try Phone Network Diagnostics –

 

Runs a test to evaluate the quality of your network, it will request access to your microphone to simulate a call.

 

 

Eliot_1-1681208564277.png

For details, please see support article.

Simulating VoIP calls using the network tool – Zoom Support

 

if you have a business or education account, you can see great report on call quality.  please see support article.

Viewing the Zoom Phone quality of service dashboard – Zoom Support

 

thanks,  eliot