New user is not getting zoom phone activation invitation

[Joanna10]

We are trying to set up a new user.  The invitation to activate their account is being sent to their email but they are not receiving it.  It is not going to spam folder.  We have tried sending it several times to no avail. 

[CarlaA]

Hi @Joanna10 thank you for posting for the first time and welcome to the Zoom Community!

It is possible that their emails have ended up on our bounce list. Please reach out to our support team with their email and a brief description of the issue. They can verify if that is the case.

Thank you, and keep me posted!

[mfeicher]

guys
we are having the exact same issue with ONE new user. We have checked spam and other folders and all looks normal.
please advise