cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Invalid token, unable to import .csv to Add 'External Contacts' in Company Info / Account Settings

lmorris
Newcomer
Newcomer

‎2023-06-30 10:13 AM

Getting an 'Invalid Token' error when trying to upload .csv file to Add Contacts/import external contacts.

 

I made sure to downloaded the 'CSV Sample'  which I used to prepare the .CSV file that I'm trying to upload

 

I'm on a time crunch to complete the Zoom Phone setup for my organization by the end of the day and need help resolving.  Could someone please help me at your earliest convenience?

Topics:
0 Likes
1 REPLY 1

lmorris
Newcomer
Newcomer

‎2023-06-30 11:09 AM

I was finally able to import the external contacts without getting the invalid token error and I'm sharing in hopes of helping others...the way to resolve this is to use an incognito browser, good luck!

 

0 Likes