cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Common area phone call forwarding to PSTN number.

Yogesh_vrtx
Contributor II
Contributor II
Hi Team, 
 
We have configured a poly VVX 501 phone as Common area phone. 
 
now we wanted to configure a Single number reach\RDP for this phone and 
also if phone not answer then call forward to cell phone number. 
 
We are not able to configure both above option, kindly assist us how we can achieve this ? 
1 ACCEPTED SOLUTION

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello,

 

On your common area phone, Please follow these steps under Settings:

 

sachinzoom_0-1686160939852.png

 

You will need to configure an external Contact that you c an use for setting up the cellphone number as yiu see in the screenshot:

 

sachinzoom_2-1686161092710.png

 

 

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

View solution in original post

3 REPLIES 3

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello,

 

On your common area phone, Please follow these steps under Settings:

 

sachinzoom_0-1686160939852.png

 

You will need to configure an external Contact that you c an use for setting up the cellphone number as yiu see in the screenshot:

 

sachinzoom_2-1686161092710.png

 

 

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

 

Hi @sachinzoom  , Thanks for the details,

 

Solution implemented. 

sachinzoom
Community Champion | Employee
Community Champion | Employee

Great to hear @Yogesh_vrtx