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Client answering queue calls delay


I have a user running Zoom client ver. 5.17.11 that is getting a delay answering calls from a queue. A call will come into the queue and she clicks the icon to answer, however there is a long enough delay that it allow someone else in the queue to pick it up. 


From what I can tell she's the only user having this issue. I have also tried to reinstall the client with no difference. Any advice is appreciated. 


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi JAdamson,


i am also on 5.17.11 on windows client and do not have this issue.


i would suggest trying a CleanZoom uninstall and reinstall the zoom client.  please see support article for details.


Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.


thanks, eliot