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Cisco 8851 MPP with Cisco 561 headset and no audio

smacon
Newcomer
Newcomer

Hi is anyone using Zoom Phone and Cisco 8800 series successfully with a Cisco series headset? I have a Cisco 561 connected and paired but there is no audio. I believe that the Aux port needs to be enabled by Zoom on the backend.

1 REPLY 1

RN
Moderator
Moderator

Hey @smacon, this maybe guide you to troubleshooting the no audio here through the Cisco Headset 500 Series User Guide or if using the 'Base with Y-Cable' here

 

Let me know if this helps! 

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Zoom Community Moderator
he/him/his

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