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Can't access voicemails for multiple lines

tgreene1217
Newcomer
Newcomer

Hello - 

 

People in our company have multiple Zoom lines on their accounts. Some users can see the voicemails for one line while others cannot. Is there a standard setting so that all users can view the voicemails? In order to view the voicemails does the line have to be the users default line?

 

Thanks!

1 REPLY 1

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @tgreene1217

 

 I believe that what you are asking is available with call delegation setup. 

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067483#h_c0bd79bc-c29c-4d61-bca1-...

 

You can assign a delegate and then allow them to view the other line voicemail. Let me know if this article helps. 


Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?