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B
Newcomer
batteriesplus
Newcomer
September 20, 2023
Question

Can not receive a phone call

  • September 20, 2023
  • 4 replies
  • 0 views

Hi 

 

I just set up a zoom phone and am new to this. Can not receive a phone call. It says the service is restricted or service is not available. But I can make a phone call through the app. What should I do?

 

Thanks

 

4 replies

Glickitup
Employee
Glickitup
Employee
September 20, 2023

Sounds like the device may not be associated to the user with the calling plan. https://support.zoom.us/hc/en-us/articles/360021119092-Managing-phones-and-devices

 

B
Newcomer
batteriesplusAuthor
Newcomer
September 20, 2023

Can we associate the iphone number to the user with the calling plan? 

 

Why is my zoom phone has #800 at the end? 

Glickitup
Employee
Glickitup
Employee
September 21, 2023

Batteriesplus,

 

Is this IPhone number with a particular cellular provider? You would need to Port it to zoom to take advantage of a Zoom calling plan. On the #800 question do you have a sceenshot of what you are seeing?

 

E
Community Super Champion | Partner
Eliot
Community Super Champion | Partner
September 21, 2023

hi batteriesplus,

 

probably, your telephone number has been assigned to your auto receptionist.  the 10 dgit number before the #800 is your telephone number.  the #800 is your extension number as the owner.  this setup is used by businesses that want to use an interactive voice response system.  for example, sales - press 1, order status - press 2, billing - press 3, etc.  the default greeting says you can enter an extention at any time.  to confirm, call your telephone number.  as soon as the call is answered, enter your extension number 800 and your phone should ring.

 

if this is not what you want, you can remove your telephone number from your auto receptionist and assign it to your extension.  by assigning your telephone number to your extension, incoming calls will ring your phone.

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

 

    W
    Newcomer
    WhitneyKrueger
    Newcomer
    April 5, 2025

    Hi Eliot ~ I did as you suggested and called my Zoom number without any issue.  I would like to use my number for website login verifications, but I'm not receiving any incoming calls for that purpose, or a record of attempts of those incoming calls.  New to the Zoom phone system.  

     

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    April 7, 2025

    hi @WhitneyKrueger 

     

    To receive a SMS (text) message, you need to enable SMS at the account level and the user level.

    Account

    To enable or disable SMS/MMS for all users in the account:

     

    Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.

    In the navigation menu, click Account Management, then click Account Settings.

    Click the Zoom Phone tab.

    Under General, click the SMS/MMS toggle to enable or disable it.

    If a verification dialog displays, click Enable or Disable to verify the change.

    (Optional) To prevent all users in your account from changing this setting, click the lock icon , and then click Lock to confirm the setting.

     

    Phone user

    Enable or disable SMS/MMS for a phone user. After enabling SMS at the account level, you can access policy settings to enable SMS at the phone user level.

    Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.

    In the navigation menu, click Phone System Management, then click Users & Rooms.

    Click the Users tab.

    Select a phone user from the list.

    Click the Policy tab.

    Under General, click the SMS/MMS toggle to enable or disable it.

    If a verification dialog displays, click Enable or Disable to verify the change.

    Note: If the option is grayed out, it has been locked at either the site or account level. You need to contact your Zoom admin.

    Setting up SMS

     

    If you also want to send SMS (text) messages, please see

    10DLC support for sole properietors

    SMS/MMS 10DLC Compliance for Zoom Phone, Zoom Contact Center, and Zoom Meetings

    FAQ about 10-Digit Long Code compliance for Zoom Phone and Zoom Contact Center

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

    J
    Newcomer
    jusmith
    Newcomer
    February 21, 2024

    Hi- I used this technique because I only have one number (its only me in my company)  Do you know how to set up the voice mail if you remove the number to the auto attendant?

     

    E
    Community Super Champion | Partner
    Eliot
    Community Super Champion | Partner
    February 21, 2024

    hi jusmith,

     

    since callers are routed to your extension, your voicemail will be in your extension.  

     

    please go to zoom portal->personal->phone->settings.  when a call is not answered, forward to voice mail./ video mail.  i enable allow callers to check voicemail so i can check my voice mail from any phone.

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

     

     

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