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Call Queue Opt Out Code Dialog Box Not Appearing

kmateze
Newcomer
Newcomer

Hello, 

 

We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason. 

 

This is only an issue for a subset of the users and we cannot figure out why. 

2 ACCEPTED SOLUTIONS

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@kmateze , call queue reason code only works for users with a power pack license assigned.

 

If my reply solved your discussion don’t forget to mark reply as the solution. Thanks!

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.
Cheers!

View solution in original post

dkaseman
Newcomer
Newcomer

We found that if you have the opt out reason codes set on the Company info, it will show up for all users working from that site. (When you add the codes again, to the the call queue or the user, it presents a conflict and doesn't display all or any of the codes).

View solution in original post

2 REPLIES 2

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@kmateze , call queue reason code only works for users with a power pack license assigned.

 

If my reply solved your discussion don’t forget to mark reply as the solution. Thanks!

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.
Cheers!

dkaseman
Newcomer
Newcomer

We found that if you have the opt out reason codes set on the Company info, it will show up for all users working from that site. (When you add the codes again, to the the call queue or the user, it presents a conflict and doesn't display all or any of the codes).