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Automatic Recording of Phone Calls

HR-Sensible
Newcomer
Newcomer

When we transfer a call within the company, when it goes from an extension (eg. 101 to 102), the recording prompt is played again when the transfer has been completed. Is there a way to stop this prompted to only happen when the call starts and not when it is transferred? We have found that clients do not like this disrupting their conversations when they have been transferred, as they are already aware that the call is being recorded. 

1 REPLY 1

pdavis41
Newcomer
Newcomer

This is also a big disruptor for us. Even when a call is picked up from a park the message is played again. The entire call path is tracable, why not have the ability to play it once per call path?