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Zoom AI Companion2022-11-14 10:55 AM
At zoomtopia last week, it was mentioned that there are new reports for call queues for per-agent reports call "User Performance Reports. I can't find them anywhere in the portal, though maybe they just meant that these were going to show up in the near future; anyone know anything?
I've asked our account rep but haven't heard back.d
Picture of the slide from the zoomtopia session is attached....
Solved! Go to Solution.
2022-11-16 08:17 AM
OK, the performance reports will come out in Q4 or 2023-Q1......
2022-11-15 04:09 PM
hi enielsen,
do you recall what presentation this report was in? i am thinking it could be zoom phone, zoom power pack or zoom contact center.
thanks, eliot
2022-11-16 07:37 AM
It was in the 'new things in zoom phone' session, and they were talking about call queues so I do not believe they were referrring to a Contact Center report. I assume it will be associated with power pack as that is keyed to call queue analytics, but I see nothing in the analytics section.
Still waiting to see if our account rep can find out.
2022-11-16 08:17 AM
OK, the performance reports will come out in Q4 or 2023-Q1......
2022-11-18 07:36 AM
Looks like getting turn on this Sunday as part of https://support.zoom.us/hc/en-us/articles/360022782511
2022-11-22 08:31 PM
OK was not rolled out last weekend, they just rolled out some updates to the real-time dashboard.
2022-11-23 10:15 AM
hi enielsen,
i think you need power user add on to see this.
Notes:
Call queue real-time analytics dashboard – Zoom Support
thanks, eliot
2022-11-23 11:57 AM
Yes, one would need the power pack license. But currently is that the User Performance reports are not yet released. Hmm, maybe I'll look and see if there is a Beta program on that I can join so can get sooner.