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Administrative Assistant Merging Calls for Someone Else

munderwood
Newcomer
Newcomer

Wondering if anybody has any expertise on Zoom Phone features for someone who is a delegate for a professional and thus, manages his incoming calls.  Is there a way to MERGE two calls on someone else's lines?  

 

Example:

1. Caller 1 calls Person A and is on the line with that caller

2. Caller 2 calls Person A's line and Assistant answers the call on his line.  Caller 2 wants to be merged into the first call.

Is there away for Assistant to merge Caller 2 into the existing call between Caller 1 and Person A?  We know how to merge calls coming into our own lines.  This question is specifically for managing someone else's lines through delegation/monitoring.

 

Thank you.

2 REPLIES 2

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@munderwood 

 

For now, there is no such capability on Zoom Phone Delegation. However, that is a cool feature and Zoom community is not tracking feature requests. You may submit a feature request here - https://zoom.us/feed/ so our developers will be informed and who know that feature may be activated one day 🙂

 

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi!

 

You might want to see if the Call Monitoring - Call Barge feature for Shared Line Groups would work in this scenario.

 

https://support.zoom.us/hc/en-us/articles/4406598849933

 

I hope that helps!

Craig