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windows update

lucymichael
Newcomer
Newcomer

I  installed 2022-03 Update for Windows 11 for x64-based Systems (KB4023057) last week and now zoom keeps crashing. 

I cant uninstall this particular update. 

I tried downloading latest zoom, no progress

Suggetsions please?? 

2 REPLIES 2

IP-Man
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@lucymichael , you may try uninstalling Zoom client and re-download/reinstall it into your machine. 

 

Hope this helps..

 

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

Cheers!

Bruno-BaKano
Community Champion | Customer
Community Champion | Customer

Hello there,

When you say you had no progress in downloading latest Zoom, what exactly do you mean? Did you manage to download it from https://zoom.us/download or does it fail? If the file ZoomInstaller.exe was correctly saved on your computer, what happens when you execute it? If you did manage to install the latest version, does it mean Zoom continues to crash?

As for the W11 update, if you cant fix it from the Zoom side, you can try the 2 methods described in this article:
https://www.howtogeek.com/762184/how-to-uninstall-an-update-in-windows-11/
If that doesn't work, maybe check and ask in the Windows Community: https://answers.microsoft.com/en-us/windows/forum

Cheers.