when hosting a meeting, I only get phone options for my audio but I have computer AND phone enabled

[praiseworthypet]

I click on Join Audio and only the phone call dialog comes up. I can no longer join via computer audio (which is what I want) even though I have computer and phone selected in the settings.  I can't use my account like this! See screenshots for current settings and what comes up when I create a meeting and try to enable audio.

[Trainers]

I have the same issue with exactly the settings that you have in your screen shot.  I use to be able to select Computer Audio but not anymore.

[apackard68]

Did you ever solve this problem?  My is exactly the same and I'm starting here to find the solution.

[RN]

Hi @praiseworthypet @Trainers @apackard68 when scheduling a meeting from https://zoom.us/meeting/schedule what is the type of audio you're selecting? 

Looking at your screenshots, I am seeing you will need to find the setting "Audio Type", at https://zoom.us/profile/setting --> Schedule meeting --> Audio Type

After setting to computer audio, or both Telephone/Computer Audio, suggest rescheduling a meeting and testing to see if you can connect Computer Audio. 

 

[msccanada]

We experienced this issue and it turned out to be that someone had set the PMID meeting defaults to Phone Only. So, to fix it, what we had to do was schedule a meeting using our PMID and change the audio to Computer Only or Both, then schedule the meeting which set that to be the default for PMID.