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virtual background not support in windows


i have a laptop with windows 10 which meets all requirements of having a virtual background but still i dont know why , when i go to settings to select a background, it says YOUR DEVICE DOES NOT SUPPORT VIRTUAL BACKGROUNDS.


please help 


system details :Device name DESKTOP-HOB15DD
Processor Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz 2.40 GHz
Installed RAM 2.00 GB (1.85 GB usable)
Device ID 96322AAC-24EC-404C-BB7A-E21544082D03
Product ID 00331-10000-00001-AA509
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display


Community Champion | Zoom Employee
Community Champion | Zoom Employee

@ashishprusty , kindly ensure that you are running the most recent version of Zoom phone.


Also for you reference, outlined  here  are the system requirements for using a virtual background.



Hope this helps.


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@IP-Man  hlw thanks ,

i am asking about laptop windows 10 , in laptop it showing virtual background not supported even after i have core i5 2nd generation . that's the issue .. also my phone zoom app is up to date. 


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Sorry about the confusion, I meant the most updated Zoom Desktop client version.




 my laptop zoom  saying virtual background  not showing