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video not working on linux since update

carloslos
Newcomer
Newcomer

I can join a meeting, get audio, but cannot see any video or get my camera to work.

I am on Ubuntu and Firefox. I have uninstalled and reinstalled Zoom. I have restarted the machine.

I don't know what to try next.

3 REPLIES 3

CarlaA
Moderator
Moderator

Hi @carloslos, welcome to the Zoom Community!

 

Please try uninstalling the Zoom application and using the 64-bit version installer:

 

1. Download Zoom uninstaller here:
https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip
This will remove all traces of Zoom in your computer

 

2. Download the 64-bit version of the Zoom client:
https://zoom.us/download

 

Hope this helps!

Zoom Moderator
-CA

Please click Accept as Solution if this answered your question.


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

This is a windows exe for a question about linux, which you've posted multiple times now.  Obviously this answer is incorrect.

astronomerdave
Newcomer
Newcomer

I'm also having this problem (with linux). It was working perfectly until it updated itself to

Version: 5.14.2 (2046) and now video is no longer working.