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switching owner and license

rpmauer
Newcomer
Newcomer

Help

 

We have a Pro account, and have been using a recurring meeting every day for about 1 hour for the past several months. We switched the owner email and then the license to the new owner's email yesterday and the regular recurring meeting capped at 40 minutes today. Does anyone know what steps we need to take so our recurring meeting has unlimited duration time again? I am attaching screenshots of the recurring meeting and the users. 


Thank you so much

Robert 

 

Ps notice I reverted the license back to the way it was, under, *********** who was also the owner before switching it to ***********

1 REPLY 1

ccameron
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

 

In order for there to be no 40-minute limit, the host of the Zoom meeting must be paid licensed user, as opposed to a free basic user.