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sent invitations go to all recipients spam folders

marcopolo
Newcomer
Newcomer

I have used zoom for many meetings over the last 15 months.  All of a sudden, zoom invitations I send to an upcoming meeting go into all of  the recipients spam folder.  If I send an email without a zoom invitation to the same address, it does not go into spam folder.  Any help would be appreciated

7 REPLIES 7

Bitcoin_Shaman
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello!!!

 

It sounds like the flavor of Anti-Malware / Anti-Span technology stack that is being used has incorrectly 'labeled' emails with Zoom attachments. Can you ask your recipients to create a whitelist rule for your email address? These types of incidents happen when these technology stacks start identifying false positives. 

 

Let me in the loop on this, we're here to help 🙂 

 

Thanks!!!

Hello!

I am experiencing the same issues with invites going to spam. There is no way my recipients of these will be able to follow what you suggested!  Any other thoughts?

Bitcoin_Shaman
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@AY8825 

Thanks for reaching out, can you ask your recipients to whitelist the email address that the invites are coming in from within their mailbox?

 

The steps are pretty straight forward...

 

Google 'whitelist email *INSERT EMAIL PROVIDER*' & go from there. 

 

Hopefully this helps!

That’s just CRAZY, I’m not going to tell new clients, current clients and celebrities I work with to WHITELIST. Just fix this issue on your end ZOOM!

There is so much wrong with this. So what you are suggesting is that a end user or an email tenant admin needs to go and modify their email systems to reduce their security because Zoom is mismanaging its DNS email validation information? I'm sure that sounds great to those that don't know better.  If Zoom has modified its DNS topology and structure which is resulting in delays to validations requests then that failure of response will cause it to be treated as SPAM.  Maybe the right answer is not gaslighting a user to think they are the problem because they won't go do what you call easy and reduce their security toward the Zoom domain. Your feedback suggests a customer or user should trust you greater at the exact time you are demonstrating an engineering failure to successfully deliver a compliant email that doesn't get caught by spam. Deliverability and inbox landing rates are a well known item in marketing and if Zoom can't keep its email out of quarantine that's a Zoom problem not a customer problem because you own the domain and servers involved in their delivery. Championing customers to reduce their protections to accommodate Zoom's failing in their engineering choices isn't a great answer.

If it's a small meeting you can copy the link into your own email client to resend, thereby sidestepping any DNS email validation information for a domain you don't control. To automate this we use a marketplace app, Salepager, that lets us send Zoom invitations and ensure email deliverability. 

SWARD8
Newcomer
Newcomer

I appreciate you providing a helpful offer that most would consider a work around to the Zoom deficiencies. In the vast landscape of ai based spam\phishing algorithms however it still may be false flagged since the domain of the included urls do not match the domain in the header info. Your approach is also what many would consider an engineer or administrator level approach, leaving average users of a product to suffer the negative impact to inbox landing rates. Zoom has historically done a great job protecting the management of their domain but the solution offered above was not great.