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"There’s a problem with this app. Reinstall the app from its original install location..."

CharlotteD1983
Newcomer
Newcomer

Hello all - I am trying to install Zoom client on an Acer Swift 1 laptop but it isn't working. I just get this error message: "There’s a problem with this app. Reinstall the app from its original install location or contact your administrator." I have a uni progress review meeting tomorrow and they won't let me join via a link/browser so it's rather urgent I get this sorted tonight 😞

3 REPLIES 3

Bri
Moderator
Moderator

Hi @CharlotteD1983! Did you try removing and reinstalling the app? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

@Bri  - how does one remove the app?  I don't see an option to do so within either the web portal or the app.

Hi @greylurk ! Simply follow the steps outlined here for your operating system: https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

 

Let me know if you have any additional questions 🙂


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?