problem with keyboard shortcuts in zoom for linux

[BENDER_35]

Hello, good morning, I have a problem with zoom for linux (the ubuntu version), the problem is that when I mute the audio with the keyboard, the shortcut doesn't work, preventing me from following the zoom conference (it's a course), I have a equipment not compatible with windows 11 and I need a series of programs in which there is uncertainty as to whether they will continue to work in windows 10 after the end of support for it, so going back to windows is not an option nor do I want to do the dual boot on my computer.

please, could you tell me how to solve the problem? I imagine that zoom for ubuntu will have dependencies, what is the package that is causing the error that I am commenting on? I would like to before formatting (of course, it will have to be linux), learn about this operating system, since there are things that have to be interacted with commands in this system and I would like to use it again this way (I have experience in the command environment since I lived in the days of MS-DOS)

waiting for your news, receive a greeting

[canepa]

Same issue here, both native and flatpak versions dont follow simple keybindings like Alt+A to mute. Zoom 5.15 tested on both debian 12.1 and ubuntu 22.04

[caffeine]

Issue for me too, any update. Annotating during a screen share only sends my keybindings to the application below; not into Zoom. For example E to erase, P for pencil doesn't work during my screen share annotation but Ctrl +R does refresh my webpage.

[Bart2]

Just observed a new bug in the latest version of Zoom for Debian (Ubuntu 24.04) as of 13 May 2025: Ubuntu'sa own global keyboard shortcuts are deleted after a Zoom Workplace meeting.

To reproduce:

1. Press System key, type keyb and select keybaord - Change keyboard shortcuts...
2. Click on View and customize shortcuts.
3. At the bottom, click on Custom Shortcuts.
4. Verify that there are at least two or more shortcuts listed; if not, add some.
5. Close the Settings app.
6. Now run Zoom Workplace, join a meeting, and share the screen.
7. End screen sharing and the meeting and then exit Zoom.
8. Repeat steps 1. through 4. , above, and note that all but the first keyboard shortcut has been deleted.

While it might be annoying if an application's shortcuts do not work, it is crippling to the operating system if it deletes the system's global shortcuts!

[ivan_latka]

I can confirm the same bug. 
Ubuntu 24.04 LTS on Wayland, Zoom Workplace 6.4.10.2027, deletes most of my global Custom Shortcuts (except the first one) after each screen share.

I had to revert to Zoom 6.3.6.6315:

wget -O ~/Downloads/zoom.deb https://zoom.us/client/6.3.6.6315/zoom_amd64.deb
sudo apt install ~/Downloads/zoom.deb
sudo apt-mark hold zoom

[ivan_latka]

I can confirm the same bug. 
Ubuntu 24.04 LTS on Wayland, Zoom Workplace 6.4.10.2027.
Zoom deletes most of my global Custom Shortcuts (except the first one) after each screen share.

I had to revert back to Zoom 6.3.6.6315:

wget -O ~/Downloads/zoom.deb https://zoom.us/client/6.3.6.6315/zoom_amd64.deb
sudo apt install ~/Downloads/zoom.deb
sudo apt-mark hold zoom