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free account won't let me choose a virtual background

Clue
Newcomer
Newcomer

I just signed up for the free account it won't doesn't give me option to choose a virtual background. There isn't even admin photos to choose from. Did zoom recently make a change to delete this option for free accounts?

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Clue.

 

See this Zoom Support article on Virtual Backgrounds:

https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image

 

There's no restriction for a Basic account.  See "Troubleshooting Visual background Issues" in the article.

 

It's more likely related to the capability of the computer you're on, but there are other possibilities. Hopefully the troubleshooting guide helps you.


Ray - Need cost-effective Zoom Events Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Thanks...I'll try.