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error code: 5005

VICTOR5
Newcomer
Newcomer

why do i experience error code:5005 when downloading zoom

1 ACCEPTED SOLUTION

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi VICTOR5,

 

Error Code: 5005 means that an issue is preventing a connection between your device and Zoom’s servers.

 

To solve this issue, perform any of the following solutions:

  • Contact a network administrator to check your firewall and proxy settings.
  • Disable any antivirus software that might be interfering with your connection.
  • Check with your internet service provider if you can connect to the Zoom service.

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.

View solution in original post

1 REPLY 1

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi VICTOR5,

 

Error Code: 5005 means that an issue is preventing a connection between your device and Zoom’s servers.

 

To solve this issue, perform any of the following solutions:

  • Contact a network administrator to check your firewall and proxy settings.
  • Disable any antivirus software that might be interfering with your connection.
  • Check with your internet service provider if you can connect to the Zoom service.

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.