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cloud recording deleted although I am paying for extra storage

ISTF
Newcomer
Newcomer

Hi - I am paying for up to 30 GB per month for extra cloud storage, but I find that a recording of a meeting from May has been deleted by Zoom. Any suggestions? This is so unfair! 
Thanks for any ideas.

2 REPLIES 2

colegs
Community Champion | Employee
Community Champion | Employee

@ISTF - If it was deleted in the past 30 days, you can go into the trash folder of your recordings and restore it.  

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Meanwhile, verify in your recording settings that you do not have it set to automatically delete your recordings after a specified number of days.

colegs_1-1723390769553.png

 

ECMCOMALLEY
Newcomer
Newcomer

Hi @bhushan_lilapra,  I'm interested to hear from you about saving and preserving  ZOOM cloud recordings in GOOGLE Drive (Not only did this secure their data, but it also saved them a significant amount on Zoom cloud storage costs) Please share your tips. Thank you and thanks everyone.😄