Je souhaite changer d'adresse mail de connexion car celle que j avais utiliser pour creer mon compte n'existe plus.
Quand je rentre ma nouvelle adresse mail, je reçois un message de zoom qui me dit de cliquer sur le lien qui vient de m'être envoyer sur mon ANCIENNE adresse (celle qui n'existe plus) .
J 'ai donc contacter l'assisatnce comme me le conseille zoom :" Si vous ne pouvez pas accéder à votre ancien e-mail, contactez l’assistance Zoom." et j'ai rempli le formulaire de demande d'aide

Pour réponse j ai reçu ce mail à ma nouevelle adresse.
"Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket.

To contact our support team, sign up for an account at https://zoom.us/signup or confirm you used the correct email address."

Je ne sais plus quoi faire, j 'ai besoin de votre aide.

Bonne apres midi

Céline

How do I change the resolution of the uploaded video? Or do I need to put it in the Workplace initially? The basic cost from the cloud is 640 by 320. How can I increase the resolution of a recorded recording?

We simply do not have the function to change the resolution in the settings.

I have an SSO login for my company.  It works fine. 

I just received a 2nd zoom SSO login from an educational institution.  

When I use the desktop zoom client (windows 10, v 5.8), it automatically logs me into company sso account..

I need to sometimes switch to 2nd SSO account, but when I try "Switch accounts" or sign out and then go to sign in, when I choose the SSO option, it whips by and automatically logs me into the company SSO account.  I am not given a chance to type in a domain to log into the 2nd account.

How can I fix this? 

hello

for Zoom calls, how can i make sure i use a datacenter in Germany, i am located in Europe and i cannot choose.

under statistics it says "you're connected to Zoom Global Network via data centers in the United States (DCA) " and when i am on a call, ping sometimes is around 90-100ms so quite high.

Video and audio is good though

A while back i remember it was giving me a DC in Germany automatically and ping was lower. Can one choose a DC in Europe? Is Germany still the only option?

I am on a free plan right now.

thank you

In many of my saved invites, somehow the invitee mysteriously disappears before the meeting date and at the time of the meeting, they don't have a link to the meeting and I don't see their name listed anymore as an invitee? Often the invitee gets a notice that the meeting has been cancelled - when it has not. What's going on?