Hello.  We are using a Polycom SoundStation to record the audio in our Zoom meetings.  For some reason, the audio did not record in the last meeting.  Our IT department was unable to find the problem, and suggested checking with Zoom Support for solutions.  The meeting is held in the conference room, with the Polycom centrally located.  The Polycom is giving the indication (lights) that it is functioning properly, but when the Zoom meeting is played back, there is no audio or indication of audio at all.

Hello, I am getting this message when I start a meeting with my Personal Meeting ID
"The meeting does not support dial in or Call Me to join. You cannot connect to the audio"

I reinstalled Zoom. The error is still the same.

When I went to edit my Personal Meeting ID, I saw this message:

"Only paid user can choose a Personal Meeting ID.

I have been a Basic user for years, but I did have a paid account for awhile. I cancelled my paid account and went back to being a Basic User. I cannot find any information on how to enable dial in or Call Me to Join.

Does anyone know whether or how to fix this problem?

Thanks

We have an employee that uses a PC, is a licensed user, has all data center locations toggled on and is still having meeting attendees in China being unable to join the meeting due to error code 13215.

Before everyone says the attendees in China need a paid account please read the following:

We have another employee that uses a Mac, is a licensed user, has all data center locations toggled on and the same attendees are able to join their meeting link. These attendees are the same for both employees.

What the heck is the fix here? 

I use zoom everyday so I have lots of regular sessions. I can't add one person as an alternative host/co-host, it says: 'One or more of the people you want to add are alternate hosts or are not members of this account. To continue delete: name' 

what's wrong? the 2nd person has definitely got an account. How to fix this?

thanks in advance 

Hello I have updated to 5.16.10 (25689) on Mac, OS Sonoma 14.1.2, but am having an issue joining a meeting that I have been invited to. When I click on join meeting button in the interface and from the calendar invite it will launch the meeting by changing my status to in a meeting but it never leaves the interface.  I can join the meeting from a different device (cell phone). The only way I can get out of the meeting is to quit the application which then gives me the option to leave the meeting.  I can start meetings I have scheduled without any problem.

Hi!

Whenever I schedule a meeting and make my boss the host, the meeting shows up on his calendar twice. Once as the invite with all the guests and once as an invite with just him as the guest. If I try to delete the invite that has just him as the only guest, the invite won't work, even though the other invite is still on everyone's calendar. Zoom just started doing this. How do I solve?