Hi Zoom Community,

I've created a new profile in Windows, manually removed Zoom, reinstalled it. I also re-installed the Dell Drivers using Dell Command Update. Microsoft Teams works flawlessly when the user plugs in their 3.5 mm earbuds but Zoom cannot detect it. Zoom can detect the default laptop speaker and mic but stops working as soon as the earbuds are plugged in.

Has anyone seen this issue? I find it very odd that MS Teams, Google Hangouts and all other apps don't have any issues. Only Zoom.

I'm not looking for workarounds that will interfere with MS Teams and other audio apps such as disabling Realtek drivers and devices in Device Manager. User doesn't have admin access and this is not a long term solution.

Thank you for your time.

I have tried to follow instructions and youtube videos but my FB group is not coming up to select when I try to go live. I have connected Zoom to the group and the advanced setting features in Zoom but still not coming up when I try to go live. Can anyone help?

I had a meeting set for February 22 and had already sent the invite out.  This meeting requires registration and I have 28 registered so far.  Today we realized the date needed to change.  I updated the Zoom meeting date from the 22nd to the 29th.  A note popped up that those who had already registered would be notified so I assumed their registration was still good and would work on the 29th.  I told those who had already registered that they would not need to re-register. 

Can someone please confirm that they do not need to re-register?  I had one client come back to me who DID actually re-register and she said the meeting still said the 22nd so now she has TWO meetings for the 22nd.  I am so confused and really do not want to send a THIRD email about this!  

I appreciate any help ASAP!  Thank you in advance!

PS... is there a support line to call Zoom support??