I am on an old MacBook Air with OS High Sierra 10.13. A couple of weeks ago I started having problems joining meetings. I can host with no issues but I can't access invites sent to me. The only way it works is if I log on using a newer device then switch to the old MacBook on the App. Any insights, suggestions would be welcome. Thanks

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I have waisted so much time trying to look at the settings, but something happened - an update to zoom and when I recorded a class, it would always record to my desktop to a zoom folder, and or I had the option. Now, there is no option, I have messed around with the settings and they seem to be set for download to desktop.  I also do not like the cloud recordings downloading because it saves 6 recording settings download and it taking too much time to download them all and open up to see which one I want.  I think the latest version has a bug.  Is anyone else experiencing this?

I am also experiencing when I share my screen it is working fine, but I lose my screen with everyones faces, it is almost like me wanting to split screens - the shared screen on a different screen, I miss the old way, and I can't turn my video off when I am recording something, so my face is in them all of the time now, and I don't want that.  Any help is appreciated.

I have just invested the $5 per month to my account to add translated captions functionality as I'm about to start working with a German client. however, on testing, the german translation is not working ... Japanese, Malaysian and Hebrew all are ok, but German just brings up english text, Is this a known issue?

Thanks for any help and advice on this!

I have a Pro Zoom Account. 

• have a Meeting room in my account that anyone can join at any time, whether I am there or not. It's been up for almost 3 years. I almost never have tech issues - maybe twice in 3 years.

When I learned about the Breakout Rooms feature, I created breakout rooms for this Meeting which have been used for a couple of years.

• The Breakout Room option is set up so anyone can open it (or a number of members of this group who have the host key can open them - I forget which.)

Today I came on the Zoom room and another member who can open the breakout rooms was already there tho not available to talk at that moment...

• But the breakout rooms were not open and the option to open them did not show up in the menu.
• This never happened before. 

I checked my account to make sure the option was still selected --  everything was fine.

• I checked everything I could think of..

After spending 20 minutes searching and researching all this out:

• I looked at my Zoom room options again and all of a sudden the Breakout Room option was there. 
• The other member could now talk and said that the breakout room option had not been available
  • But she checked again while we were talking and now the option was there for her too.

I could now open the Breakout rooms.

Does anybody know what happened?

(Frankly, it was very annoying to learn that with Pro, I no longer have live phone support, no live chat support nor email support. Just these rooms. This was only the second time in 3 years I needed tech support. I usually can fix things myself.  Don't like that Zoom's downgraded the level of support. -- This Breakout room was urgent as the formal meeting was starting shortly.)