A few weeks ago I started getting “Your internet connection is unstable” messages during meetings, and it was true – I froze momentarily for others and they froze for me.

So I called the cable company and a tech support rep said he saw the problem, could fix it remotely, and did. Only it happened again. So I called again and the rep said I needed to replace my modem. So I did and it happened again. So I called again and they sent someone out, who said the coax cable had degraded and he replaced it. And it happened again.

So I made a fourth service request and the guy replaced the new modem with a newer modem. And it happened again.

I’m at my wit’s end; at this point, I can’t believe the problem is the cable connection. But what else could it be?

I use Windows 11 with a new Dell laptop and a single wired connection to the net; I always reboot my laptop, modem and router (though the latter doesn’t play a role) before each Zoom session; I’m always Host or Co-Host and sometimes use ScreenShare but sometimes don’t and always have the problem, whether I’m using audio/video or not; the problem usually lasts just a few seconds (but is very disruptive); I don’t use high resolution; I update Zoom weekly; Speedtest – DL 370, UL 23, Ping 12/27/9.

I manage our church's Zoom account.  We use the Restream.io service to live stream our Zoom sessions to Youtube and Facebook.  Restream provides a custom stream key to plug into the advanced In-meeting settings so that starting a live stream is a quick click of a button ["..." --> "Custom Live Stream" ].  Lately, when clicking the button,  it stalls for about a full minute and then times out.  A link is provided on the screen to go to the live stream settings.  On that subsequent screen, which I am unsure how to navigate to on my own in any way, I can see an outdated stream key in the "Stream key" field, but a banner on top of the screen that displays the current, updated key.  I have to then copy and paste the correct number from the banner, and the stream then kicks off properly.   The old key is persisting somewhere, despite it being updated in the settings.  I am using the latest version of Zoom, updated today.  This issue has been occuring throughout my past two updates. 

I got several users who cannot join to a meeting or login to their Zoom client. I got an error code for unable to join meeting (Error 5003). The login attempt, there is no error code but just a message "It looks like we are unable to connect. Please check your network connection and try again". It only happened to 3 users out of 20. 

2 users with login issues are on windows 11 and the 1 user who cannot join a meeting is on windows 10. 

They have no proxy enabled on their PC and there is no firewall block rule for Zoom. I have also changed the DNS address to 1.1.1.1 or 8.8.8.8 but no luck. 

All the users are on Zoom 5.16.10. Is anyone able to provide me with some insight? 

Hello,

I need to differentiate the transcript status when querying a meeting recording*. Ideally, the possible outcomes should be:

• Transcript not yet ready / transcribing

• Transcript not available

• Unable to transcribe

I wasn’t able to find anything in the API that helps make this distinction. Is there a way to retrieve the transcript status?

*-https://api.zoom.us/v2/meetings/{{meeintgId}}/recordings

Our zoom account has been hacked. I have spoken to 17 people at zoom over 48 hours on a continuous loop of new tickets, new people, multiple trust and safety report, more tickets. Zoom just close the tickets so I cannot escalate them. I am at a loss of what to do and am now resorting to making this public via every public channel that I can. I am stuck in an eternal loop of hell. Can anyone help?? 

For years, I've recorded a weekly meeting on Zoom and it captures me as the active speaker even though I view the meeting in real time wtih gallery view. The last two meetings, the recording captured my voice but a participant's video rather than mine even though the participants mute themselves. I'm sure the participants whose videos took over the recording were muted so I'm not sure why this has happened. It's never been a problem until now. I've checked the settings and I have the recording set to capture Active Speaker With Shared Screen so I'm not sure what's going on.