I recorded a meeting, but didn't convert it immediately. I stopped the conversion to do it later, but when I then tried to access the file in the zoom folder- it wasn't there. When I tried accessing the file through the zoom app and the browser, I can see that it had been recorded, but when I click 'open', it says that the file does not exist. It is very important for me to recover this file. Is there anything else I can do? 

Hello, I had a meeting scheduled yestarday. The settings were okay, made sure I had "automatically record meeting in the cloud" selected. After the meeting was over, I can not find the recording, but I found one file named 'my recordings-zoom' and nothing else.my question what might be the reason for this glitch.  If anyone can help me figure out the raeson, that would be really nice.

Hi folks- I'm wondering if anyone else is dealing with this. I've got all the settings for HD turned on, but I'm still getting video output at 640x360. I have tried:

1. Recording only to the cloud

2. Recording only to the computer

3. Having myself and everyone else drop off, make the participant the host, and have them record to their machine.

All of these have resulted in very low-quality video output. I used to record zoom meetings all the time and get decent video out of them. Did something change? Does anyone have any suggestions for how to get better quality? When I record only myself locally I get 1500x720 but as soon as I add another participant the quality plummets. Any ideas?

Thanks in advance and best regards, 

-Ghawkins 

My work uses Teams more than Zoom, but occasionally will use Zoom with a client or an outside consultant etc. We also recently started using the Webinar function as of last month.

Nearly every single person in my organisation is experiencing several issues with Zoom, regardless of the context. If it is someone outside of the organisation's meeting, myself as well as my colleagues are getting kicked out of the meetings/Zoom is crashing. Often several times within the 30-60 minute meeting. Sometimes the meeting will automatically restart, other times we will have to go back to the link.

This also happened with the webinars which is very frustrating AND it does not save the recording from the time that the host gets kicked out.

Advice? Help? Tips? Etc

Hi, I did a research interview today. Normally this works perfectly but today, the transcript function clearly is unhappy, to say the least:  7 hours later, it is still marked as "transcribing". This was only a 30 minutes recording, so not a "novel".
I can work around that and put the recording through Otter separately but I'd like to know if anyone has any idea what might have happened. Many thanks.

Anna

I have updated to the new Zoom Workplace version 6.0.0 (37205) on Windows 11. One of the new features listed in the release notes and this KB article is app Color Themes, but I am not able to find them. 

I followed the instructions in the app to go to Settings>General. The KB article says in the General tab there should be a Theme section, with options for Classic, Bloom, Agave, and Rose. I am not seeing the Theme section or the theme options anywhere in the General tab.

I made sure I'm using the Light appearance since it's noted themes are only supported in Light. I have tried exiting out of Zoom Workplace and re-launching it, and still not seeing Themes. 

Is anyone else having this issue? Any ideas to get them to appear?

Hi,

Could someone kindly help me. I plan to create 2 breakout rooms with automatic assignment of participants, then bring everyone back to main room for a chat and again move them to new set of breakout rooms. I just need to ensure that each time there are different people in the rooms. I wanted to ask if when creating the breakout room second time, I just click on 'recreate' button and the system will create a new mix of people, or clicking recreate will create the rooms with the same people like the first time. 

Thank you.